CE-Tech is a family-run business based in Cullybackey, supporting commercial kitchens and laundry facilities across the UK and Ireland since 1995. We work with schools, hospitals, care homes, and hospitality businesses - helping them keep essential equipment running through supply, installation, and long-term service support.
We are looking for a Service Administrator / Helpdesk Administrator to join our team. This role is at the heart of our day-to-day operations, acting as the first point of contact for service requests and helping coordinate engineers to ensure customers receive a prompt and professional response.
This position suits someone organised, calm under pressure and comfortable managing multiple tasks while supporting both customers and engineers.
Main duties and responsibilities include:
- Acting as the first point of contact for service calls and enquiries
- Logging breakdowns and service requests into our system
- Scheduling and coordinating engineers’ workloads
- Communicating with customers to provide updates and manage expectations
- Liaising with engineers regarding job progress and parts requirements
- Maintaining accurate service records and job information
- Supporting the wider service team with administrative tasks
Experience/Education/Qualifications required:
- Strong administration skills with excellent attention to detail
- Good communication skills and ability to work closely with engineers and suppliers
- Organised, reliable and able to manage multiple tasks at once
- Professional attitude with a proactive approach to problem solving
What we're offering:
- Additional holidays up to 25 days
- Office-based at our Cullybackey HQ
- Full time position Mon - Fri 8.30 - 5.00pm
- 40 Hours Per Week
- Starting Salary £28,000
Job Types: Full-time, Permanent
Pay: From £28,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
