We’re looking for a Technical Administrator (Solar) to join our team and provide expert technical support for customers with more complex Solar PV queries. You’ll act as a specialist problem-solver, supporting customers, colleagues and delivery partners with accurate technical guidance, clear communication and strong ownership of cases through to resolution.
You’ll manage and resolve complex Solar PV technical support tickets, using your knowledge of solar systems, inverters, monitoring platforms and installation standards to identify root causes and recommend the right next steps. Rather than taking general inbound calls, you’ll work from a triaged queue of technical cases and contact customers through scheduled outbound callbacks, giving you time to review the issue properly before speaking with them.
Responsibilities
- Fault Investigation & Diagnosis: Investigate Solar PV system faults, performance concerns and monitoring issues.
- Technical Customer Communication – Provide clear, confident technical explanations to customers.
- Stakeholder Coordination – Liaise with installers, field teams, manufacturers and internal teams to progress cases.
- Case Documentation Management – Keep accurate case notes and ensure tickets are updated clearly.
- Technical Issue Analysis – Identify patterns in recurring technical issues and share insight with the wider team.
- Technical Process Improvement – Help improve technical processes, troubleshooting guides and customer support standards.
- Escalation Support – Support first-line teams by acting as an escalation point for complex Solar PV queries.
We’re looking for someone with strong technical curiosity, excellent communication skills and a calm, methodical approach to problem-solving. You’ll likely have experience in Solar PV, renewables, electrical systems, technical customer support or field service coordination.
Essentials:
- A good understanding of Solar PV systems and common technical issues.
- Confidence interpreting technical information and troubleshooting faults.
- Strong written and verbal communication skills.
- The ability to explain technical problems in a simple, customer-friendly way.
- Excellent attention to detail and case ownership.
- A structured approach to managing tickets and callbacks.
- The ability to work well with internal teams, installers and external partners.
Desirable:
- Experience with inverters, monitoring portals, battery storage or MCS standards.
- Background in electrical fault finding or renewable energy customer support.
Your base of Operations: Office, warehouse, and beyond
Our head office is in Chippenham, Wiltshire, with additional offices and warehouses in Lincoln, Ringwood (Hampshire), and Kent. For this role, we’re looking for candidates based in the Ringwood, Hampshire area. The position will involve some travel, including occasional overnight stays.
Our working hours are 40 a week, Monday - Friday.
Annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
Look after mind and body: Workplace support from our team of Mental Health First Aiders. Employee Assistance Programme powered by YuLife, for confidential support with life's more difficult moments.
Life Assurance (a cash lump sum of 6X your salary for your family/next of kin)
Greener for Good : EV leasing scheme and Cycle to work scheme
Development opportunities: Good Learning platform that provides access to online learning and workshops, as well as hosting a range of podcasts, videos and articles, helping you grow your skills and knowledge.
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology.
We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 customers producing their own energy through the Feed-in Tariff scheme. Beyond supply, we design and install solar panels systems, batteries, heat pumps and EV chargers, with fair tariffs and export rates that reward people for the energy they share.
As a Which? Eco Provider, certified B Corp, and Friends of the Earth–recommended supplier, we’re proud to set the bar high for sustainability, fairness, and customer care. We’re rated ‘Excellent’ on Trustpilot and recognised as a World Class Employer by Best Companies, a reflection of both our customers’ trust and our inclusive, values-driven workplace.
Now part of the Esyasoft Group, we’re connected to a global network of expertise in energy management and smart technology. With an exciting period of growth ahead, we’re expanding across all areas of the business. At our core, we believe in fairness, inclusivity, and innovation, and we’re looking for people who share our mission to tackle the climate crisis and power a cleaner, greener future.
Our Commitment
We're a Committed Member of Inclusive Employers and value people’s differences - we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.
