Outreach Project Worker
Location: Burnley and Pendle
Salary: £25,836
Contract Type: Fixed Term – 2 years with possible extension
About Us
At The Calico Group, our purpose is clear: to make a real difference to people’s lives. Whether supporting individuals in recovery, helping communities thrive, or enabling employees to grow, we are committed to creating opportunities that transform lives.
We embrace diversity in all its forms and take pride in employing a workforce that reflects the rich and varied communities we serve. Your skills and experiences could make all the difference – join us to be part of something extraordinary.
About Gateway
We provide help for people who are homeless or at risk of losing their home. This includes people who are sleeping rough, families who are struggling to stay in their homes, and refugees who have left their country because of war.
We work with each person to understand the best way to help them and then we provide support they need to live safely and have a better future.
Gateway is part of the Calico Group. Here’s what makes The Calico Group unique: each of our specialist companies collaborates and innovates together to have a greater impact than they could alone.
Our shared vision, flexible group structure, and expanding range of services help us adapt to the fast-changing environment and times in which we work.
“Opening doors, changing lives.”
About Our Team:
Inclusive and personalised services – we challenge stereotypes, believe in people and with determination and collaboration we provide opportunities to realise aspirations!
Gateway Services offer a range of homelessness initiatives and services as part of the Calico Group across the Northwest. The current range of services includes:
- Gateway - awarded ‘The Best Homeless Project’ via Housing 24. Our flagship service provides accommodation for 30 individuals with complex needs
- Move on and dispersed supported accommodation for individuals or families with lower support needs
- Floating Support Contracts to prevent homelessness and support tenancy sustainment
- Outreach projects connecting with rough sleepers or others facing homelessness Refugee resettlement
The Opportunity
We are looking for a compassionate and proactive Outreach Project Worker to join our team and play a vital role in reducing and preventing rough sleeping.
This is a rewarding frontline role focused on engaging people who are homeless, particularly those who are disengaged from services, through assertive, respectful and trauma‑informed outreach. You will work creatively to build trusting relationships, remove barriers to support, and help individuals move away from street homelessness into safe, secure and sustainable housing.
For further information about the role, please visit the Role Profile.
What We’re Looking For
We believe in recruiting for potential as well as experience. Our ideal candidate will have:
Experience working with people experiencing homelessness, rough sleeping, or related social exclusion issues.
Experience providing outreach, support, or advocacy within housing, supported housing, health, or community services.
Experience managing a caseload and supporting individuals with complex and multiple needs.
Experience working within a commissioned or contract‑driven service environment.
Ability and willingness to travel across service areas as required.
Experience building effective partnerships with external agencies such as local authorities, health services, probation or community organisations.
Experience contributing to service improvements, new initiatives or outreach projects.
Experience supporting people to move into accommodation and complete resettlement tasks.
Skills & Knowledge for This Role
Strong values‑led, non‑judgemental and person‑centred approach.
Ability to build trust and engage individuals who may be resistant or disengaged from services.
Good communication, negotiation and advocacy skills.
Ability to work collaboratively with internal teams and external partners.
Strong organisational skills, including accurate record‑keeping and reporting.
Competent IT skills and confidence using digital systems.
Ability to prioritise tasks, manage time effectively and work to agreed timescales.
Flexibility to adapt to changing priorities and operational demands.
Knowledge of trauma‑informed principles and how they are applied in practice.
Knowledge of housing, homelessness, supported housing and welfare legislation.
Awareness of de‑escalation techniques and conflict resolution strategies.
Strong working knowledge of Microsoft Office, Outlook, and Teams.
Understanding of GDPR and confidentiality requirements.
Health & Safety Awareness
All of our employees are required to work in a safe way, wear appropriate personal protective equipment (PPE), and keep themselves, other colleagues and customers safe. You will be expected to update your knowledge and skills on Health & Safety if successful in your application.
Safeguarding
We support adults, and while not all have children, colleagues must work in accordance with safeguarding principles to protect both residents and any children linked to them from harm. Our colleagues are expected to identify people ‘at risk’ and confidently report and follow up any Safeguarding concerns as appropriate within the service.
Digital
Across our services, we use a range of technology and systems and expect colleagues to use them effectively and safely following cybersecurity and data protection principles (UK GDPR). Full training on specific systems is provided but a willingness to learn and develop is essential.
Equality, Diversity, and Inclusion (EDI)
The Calico Group welcomes diversity and champions the rights of those in society who may be marginalised. Our employees are expected to be inclusive, embracing those from different backgrounds to develop a fairer society.
If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you!
What’s in It for You?
At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:
- Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants.
- Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents.
- Mental Health Support – Access emotional and mental well-being services through Spectrum.
- Cycle to Work Scheme – Save on commuting costs while staying active.
- Pension Options – with employer pension contributions.
- Life Assurance – Peace of mind for you and your loved ones.
- Financial Advice – Expert guidance to help manage your finances.
- Recognition Awards – Celebrate your achievements with our recognition programs.
- Meaningful learning and development programmes with regular focus on your individual growth.
- Gym Membership Discounts – Stay fit with local gym access.
- One Calico Events – Connect and unwind at our employee social gatherings.
- Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career.
And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.
How to Apply
Click Apply Now to complete your application online. Applications close on 22nd July 2026
For an informal chat about the role, contact Danielle Curtis-Botting at [email protected] 01282 686375
We can’t wait to welcome you to our team!
Inclusive Hiring at Calico
We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know at [email protected]
Our Commitment to Safeguarding
The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies.
Don’t Leave it Too Long!
We don’t want you to miss this opportunity, the closing date for applications is 22nd July 2026
Interview Dates
TBC
