About the Role
Are you passionate about helping people and using your communication, IT and
customer service skills to make a difference? Do you want to work as part of a
supportive team helping people to manage debt problems and improve their financial
wellbeing?
We are looking for a Debt Adviser to join our National Debt Advice Team. In this role,
you will provide information, advice and support to clients through telephone, email
and web chat channels.
Full training will be provided, giving you the opportunity to develop your skills and
progress within the service. You will also have opportunities to specialise in areas such
as one-off debt advice and web chat advice, allowing you to further develop your career
as a debt adviser.
Key Responsibilities
● Conduct assessments of clients’ financial situations, including income,
expenditure, debts, and assets.
● Provide information and advice to empower clients to take appropriate action on
their own behalf, including signposting to other agencies where necessary.
● Deliver impartial and accurate advice on debt solutions and budgeting
● Develop individual action plans with clients to help them manage and resolve
their debt problems effectively.
● Maintain accurate and confidential records in accordance with organisational
policies and data protection regulations.
● Use IT systems effectively to support case management, communication, and
reporting requirements.
● Keep up to date with relevant legislation, case law, policies, and procedures
relating to money advice, and participate in ongoing training and professional
development.
● Meet performance targets and comply with professional and regulatory
standards set by the organisation and accrediting bodies.
● Collaborate with colleagues, supervisors, and external partners to ensure clients
receive coordinated and comprehensive support.
What We’re Looking For - Essential Skills & Attributes:
● Strong Communication Skills: Ability to communicate effectively, both verbally
and in writing, with a wide range of people and organisations.
● Empathy and Emotional Intelligence: Demonstrates understanding, patience,
and respect when supporting clients in challenging circumstances.
● Analytical Skills: Strong numeracy skills to assess financial information, and
develop appropriate solutions.
● Problem-Solving Ability: Identifies practical and achievable options for resolving
debt and financial challenges.
● Organisational Skills: Prioritising workloads and meet targets.
● Confidentiality and Integrity: Handles sensitive client information with
professionalism and discretion.
● Adaptability: Responds flexibly to changes in legislation, organisational
procedures, and Citizens Advice requirements.
● Teamwork and Independence: Works effectively and collaboratively as part of a
team, while also demonstrating the ability to work independently and follow
agreed procedures.
● Commitment to Equality, Fairness, and Inclusion: Ensures all clients are
treated with dignity, respect, and without discrimination.
● Understanding of Data Protection and GDPR: Applies the principles of the
Data Protection Act and UK GDPR to safeguard client information.
Desirable Experience:
● Previous Experience in Advice or Support Roles: Experience providing debt,
welfare, financial, or general advice to clients.
● Experience Working with Vulnerable Clients: Supporting individuals with
complex needs, including those experiencing mental health challenges, domestic
abuse, or financial hardship.
● Knowledge of Debt Solutions and Financial Services: Familiarity with options
such as Debt Relief Orders, Individual Voluntary Arrangements, bankruptcy, or
budgeting support.
● Multilingual Skills: Ability to communicate effectively in additional languages to
support a diverse client base.
Benefits:
● Full training to become a Debt Adviser, with progression into specialist
qualifications available.
● 21 days holiday plus bank holidays, birthday leave, and paid Christmas closedown.
● 8% employer pension contribution (plus salary sacrifice NI benefit).
● Long service leave after 4 years.
● Free parking and a supportive, development-focused team culture.
To apply please email your CV and covering email to explain how your skillset meets the needs of the role to [email protected]
Interviews will be held on 8 and 9 July 2026.
We reserve the right to withdraw this advert as soon as suitable candidates are found.
Pay: £25,049.60-£26,141.40 per hour
Work Location: In person
