Call Centre Manager – Regen Renewables
Are you a driven and results-oriented Call Centre Manager with a passion for leading high-performance teams? Do you thrive in a fast-paced environment where you can make a real impact? If so, we want you to join Regen Renewables, a leading provider of sustainable energy solutions, as our Call Centre Manager (Outbound B2C).
Why Join Us?
At Regen Renewables, we are committed to creating a greener future by helping homeowners switch to renewable energy solutions. Our outbound call centre plays a crucial role in our success, generating leads and setting appointments that drive our business forward. This is a fantastic opportunity for a motivated individual to lead a dynamic team and contribute to a sustainable future.
Key Responsibilities:
- Team Leadership & Motivation: Recruit, train, and inspire a team of outbound Lead generators, fostering a high-performance culture.
- Performance Management: Set clear KPIs and ensure targets are met through coaching, feedback, and incentive programs.
- Training & Development: Design and implement effective training programs to enhance sales skills, customer engagement, and compliance.
- Diary & Appointment Management: Oversee the efficient scheduling of appointments to maximise sales team productivity.
- Reporting & Analytics: Monitor and report on key performance indicators, conversion rates, and team efficiency to senior management.
- Process Optimisation: Continually refine call scripts, workflows, and customer engagement strategies to enhance results.
- Compliance & Quality Assurance: Ensure adherence to industry regulations and best practices while delivering a high-quality customer experience.
- Collaboration: Work closely with senior leadership and the sales team to align strategies and drive business growth.
What We’re Looking For:
- Minimum 2 years' experience in outbound call centre management, with a strong focus on recruitment, training, and performance coaching.
- Proven ability to drive performance and exceed targets in a fast-paced environment.
- Strong leadership and people management skills, with a natural ability to motivate and inspire teams.
- Experience in diary and appointment management to maximise efficiency.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Exceptional communication and organisational skills.
- A proactive and adaptable approach to problem-solving.
What We Offer:
- A competitive salary with generous performance-based bonuses.
- A dynamic and supportive work environment.
- The chance to be part of a forward-thinking company making a real difference in the renewable energy sector.
Ready to Take Your Career to the Next Level?
If you have the skills, experience, and passion to lead a successful call centre team, we want to hear from you! Apply now and be part of a company driving the future of renewable energy.
To Apply: Submit your CV and a cover letter detailing your relevant experience and why you’d be a great fit for this role.
Join us at Regen Renewables and help shape a sustainable future!
Job Type: Full-time
Pay: From £24,000.00 per year
Benefits:
- Company events
- On-site parking
Experience:
- Call centre managment: 2 years (required)
Work Location: In person
