JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL | Guest Services Ambassador (part-time)
Our goal is to provide an enhanced Workplace Experience that meets our client’s Property & Facilities Management (P&FM) vision of delivering:
“A workplace that provides an integrated customer experience enabling colleagues to do their best work”.
In this role you will be a part of delivering a World Class Workplace experience for our client’s colleagues, customers, and guests in a connected workplace which promotes a culture of inclusion and safety. The client’s Moments that Matter (MtM) programme provides a focus for creating an environment that enhances productivity, collaboration, and well-being. You'll have the opportunity to create exceptional workplace experiences and drive colleague satisfaction and engagement to make opportunities for everyone to flourish.
Job Summary
The Guest Services Ambassador supports the Reservations Team in coordinating internal meetings and events primarily through digital communication and internal booking systems. This behind-the-scenes role manages meeting scheduling, catering orders, guest registration, AV bookings, labour support requests, and calendar coordination to deliver seamless event experiences. The Ambassador also provides switchboard coverage, answering incoming calls during when required. Operating predominantly through email and system-based workflows with two days per week in the office, this role requires exceptional written communication skills, meticulous attention to detail, and a hospitality-focused mindset to ensure every colleague interaction reflects the client's commitment to an integrated workplace experience.
Key Responsibilities
Event Coordination & Logistics
Coordinate internal meetings and events through digital booking systems, including scheduling spaces via client software, processing catering orders, arranging AV requirements, and booking labour support for physical set-up.
Support the delivery of high-profile meetings, catering orders, and guest registration through meticulous coordination across all booking platforms.
Proactively manage requests and anticipate needs to avoid operational disruption.
Troubleshoot issues through coordination with the facilities team and service providers.
Handle all administrative support for meetings and events through email and internal systems.
Communication & Service Delivery
Respond to all queries via email per established standards and timeframes, ensuring all communication loops are closed with client colleagues.
Maintain exceptional written communication standards that reflect a hospitality-focused approach.
Establish rapport and maintain relationships through consistent, professional interactions.
Report any issues with software tools in a timely manner.
Ensure all established processes regarding back-ups, records, data, and reporting are followed.
Switchboard Support
Provide switchboard coverage by answering and handling incoming calls during team breaks, in accordance with established standards.
Report any equipment issues in a timely manner and conduct regular testing to ensure operations.
Maintain all records, such as call volumes, and report as required.
Continuous Improvement
Engage in a culture of continuous improvement and innovation by collecting feedback and participating in the development of best practices and new tools that provide service delivery efficiencies.
Support collection and submission of Key Experience Indicator (KEI) data as applicable.
Be part of a multi-skilled team that supports colleagues across the business to ensure client colleagues always receive excellent services and experiences.
Other duties, as assigned.
Qualifications
Required:
1-2 years of experience in meeting coordination, hospitality operations, event administration, or related administrative field.
Exceptional written communication skills with the ability to deliver professional, clear, and service-oriented correspondence via email, and in person where required.
Strong attention to detail and accuracy in data entry and system management.
Ability to multitask and prioritize in a fast-paced digital coordination environment.
Flexibility and positive attitude in managing shifting daily priorities.
Professional phone manner for switchboard coverage responsibilities.
Ability to work with clients at all levels of an organization, including C-suite.
Track record of initiative, integrity, and good judgment.
Highly collaborative with strong interpersonal skills.
Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Availability to work in the office two days per week.
Preferred:
Experience with booking or scheduling systems (Eptura Engage/Condeco or similar platforms).
Previous experience in corporate workplace services or facilities coordination.
Fluency in English required.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
