Working at Crystal Care Solutions means being part of a passionate, values-driven organisation that puts children and young people at the heart of everything we do. Join us and help make a genuine difference every single day.
At Crystal Care Solutions, we believe that every child deserves a safe, stable, and supportive environment to grow and thrive. We are now recruiting a committed and experienced Team Leader to join our dedicated team in one of our residential children’s homes.
This is an exciting opportunity to take the next step in your career while positively shaping the lives of young people with complex needs.
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Lead shifts and support the team to deliver high-quality care in line with individual care plans
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Provide supervision, guidance, and support to residential care staff
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Oversee and contribute to the development and review of care plans, ensuring consistent, trauma-informed care
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Support the Registered Manager and Deputy Manager with daily operations and home standards
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Promote safeguarding and ensure all procedures are followed and concerns addressed
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Build strong relationships with professionals, families, and external agencies
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Support the training, mentoring, and development of new and existing staff
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Contribute to home maintenance, records, budgets, and reporting systems
About The Role
Essential:
- At least 1 year of experience in residential childcare
- Strong understanding of child development and trauma-informed practice
- Level 3 Diploma in Residential Childcare (or working towards completion)
- Excellent planning, organisation, and prioritisation skills
- Strong written and verbal communication
- Understanding of safeguarding procedures and relevant legal frameworks
- Ability to lead by example, act as a role model and maintain professional boundaries
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Resilient, motivated, adaptable, and calm under pressure
- Flexibility to work shifts, including weekends and sleep-ins
- Full UK driving licence
Desirable:
- Level 5 Leadership & Management qualification
- Previous experience in a supervisory or management role
- Knowledge of residential childcare regulations and quality standards
- Strong team management and leadership capabilities
Please note: Crystal Care Solutions reserves the right to close this vacancy before the end date in the event of a high number of candidates.
Shortlisting and interviewing ongoing, early applications are advised.
Required Criteria
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Establish and monitor high quality standards of care in line with the Quality Standards for Children’s Homes 2015 Regulation and Inspection of Social Care (Wales) Act 2016 and the home’s Statement of Purpose.
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Level 3 in Children and Young People Residential Care or Ofsted recognised equivalent qualification
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Ability to maintain and develop positive relationships with children, professionals and colleagues
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Remain inclusive to all children and young people and be committed to upholding and protecting the rights of individuals
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Flexibility around work location and start/finish times to ensure the contingencies of the service are covered.
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Ability to act as a positive role model demonstrating honesty and integrity
Desired Criteria
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To provide vision and leadership to staff, ensuring that effective systems are in place for workload allocation and management, and the application of the company’s policies and procedures, including those relating to equality, supervision and appraisal and all aspects of their performance, personal development, health and welfare
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Level 5 in Leadership and Management - undertaken the in industry of Residential Children's Home
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Support the Deputy Care Manager and the Registered Manager in ensuring that staffing levels, skills and competence meet the needs of the home and the young persons in placement
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Ensure that the plan for each child and young person reflects his/her care, education, social, emotional, cultural, therapeutic and health needs, and is consistently followed by the staffing team
Skills Needed
Reporting & Communication, Supervision, Building Relationships, Leadership, Providing Care, Paperwork and Record Keeping, Ability to support clients with learning disabilities and/or complex needs, Experience working with vulnerable people
About The Company
Established in 2007, Crystal Care Solutions has built a strong reputation as a trusted, values-led care provider, dedicated to delivering high-quality residential services for children and young people with complex needs. Since its inception, the organisation has expanded to 17 homes across three specialist service areas: Emotional and Behavioural Difficulties (EBD), Specialist Therapeutic Care, and Care Leaving, operating across the North West, West Midlands, and North Wales. With deep expertise in Safeguarding, Regulatory Compliance, and Therapeutic Care, Crystal Care Solutions is recognised as a purpose-driven organisation with a clear mission - to create safe, stable environments which unlocks the potential of every individual in its care.
Company Culture
At Crystal Care Solutions, our culture is rooted in compassion, collaboration, and commitment to excellence. We foster an inclusive and supportive environment where every team member is valued, empowered, and encouraged to grow both personally and professionally.
We believe that delivering outstanding service starts with a positive workplace culture - one that embraces integrity, respect, and open communication. Our team shares a passion for making a meaningful impact, working together to exceed expectations and create lasting relationships with our clients and community.
Company Benefits
At Crystal Care Solutions, we believe that taking care of our team is just as important as taking care of our clients. That’s why we offer a comprehensive benefits package designed to support your health, well-being, and professional growth.
Our benefits include competitive compensation, flexible scheduling options, paid time off, ongoing training and development opportunities, and access to wellness programs. We’re committed to creating a supportive work environment where employees feel valued, motivated, and equipped to succeed.
Vacation, Paid time off, Employee discounts, Gym membership or wellness programs, Casual dress, Referral bonus, Competitive salary, Free meals during shifts, Employee Assistance Scheme, Perks Card, Wellbeing Scheme, Blue Light Card, Culture of recognition, On the job learning, Progression opportunities, Bereavement leave, Long service awards, Service recognition increases to annual leave, Staff celebration events, Company employee App
Salary
£38,849.56 per year
