Do you have experience supporting vulnerable individuals and providing housing-related assistance?
You may already work within the homelessness sector or have supported individuals facing complex and challenging circumstances and possess the transferable skills and competencies we value. This is an exciting opportunity to join an organisation committed to breaking cycles of homelessness, poverty, and social isolation by offering high-quality accommodation and compassionate, person-centred support.
You will be based at the Coventry Foyer, located on Lower Holyhead Road near the city centre which is a 63-bed self-contained supported accommodation scheme for people aged 18 and over.
The space accommodation across three floors and a range of communal meeting spaces are located on the ground floor areas.
The role of Accommodation Officer is dynamic, demanding, and deeply rewarding. You will deliver trauma-informed, strengths-based support and intensive housing management to our residents, building trusting relationships and guiding them from initial referral through their journey with Spring, and ultimately toward resettlement in stable, long-term housing.
The ideal candidate will have:
§ Genuine passion, empathy, and a desire to support people experiencing homelessness.
§ A proven track record and understanding of intensive housing management and working with and delivering outstanding services to vulnerable people.
§ Excellent written and verbal communication skills, adapting your style to best meet the needs of a range of different individuals.
§ The ability to liaise with a range of partner agencies and service providers to improve access to services for our customers.
§ Self-motivation, and the ability to manage and prioritise your workload according to the changing needs and demands of the service and our customers.
§ Outstanding problem-solving skills, innovation, and creative thinking to overcome barriers to engagement with our customers.
§ The ability to mitigate risk, manage complex situations and make decisions with confidence.
§ An understanding of trauma-informed practice and delivery of customer-led, customer focussed services.
An Enhanced DBS check will be required.
If you have any questions, would like any further information or to discuss the role in more detail, please do not hesitate to contact me directly –
Jill Henderson, Assistant Head of Housing and Well-being Services [email protected]
Job Type: Permanent
Pay: Up to £27,300.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Sick pay
Work Location: In person
