Customer Service Advisor
Berry Recruitment is seeking Customer Service Advisors to join a well-established and reputable organisation in Durham on a 12-month fixed-term contract.
The rewards
£12.71–£18.90 per hour. Vouchers awarded for star performance plus free tea and coffee on site throughout your shift.
Hours
37 hours per week. Various shift patterns available with 8:00–11:30am starts through to 17:30–20:00 finishes. Part-time hours also available. 3–5 weekends required over every 8-week period, which can be consecutive or spaced depending on business needs.
The role of a Customer Service Advisor
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Processing inbound and outbound calls, emails and customer enquiries in line with established procedures
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Accurately completing transactions and maintaining up-to-date digital and manual records
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Prioritising and managing daily workloads to meet deadlines
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Escalating non-routine queries appropriately to the relevant team
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Collaborating with colleagues to support overall team performance
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Providing general administrative assistance and ensuring compliance with internal controls and audit requirements
The ideal Customer Service Advisor candidate
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Previous experience in a customer service, contact centre or similar role
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Strong communication and interpersonal skills with the ability to handle varied enquiries
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Proven ability to work effectively in a team and structured environment
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Good organisational skills and excellent attention to detail and accuracy
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Commitment to delivering high-quality customer service consistently
Additional context
This role is based in Durham and offers an excellent opportunity to develop your professional skills within a structured, process-driven environment. Apply now to be considered for this 12-month contract.
