Based in our beautiful offices in Shottesbrooke Park, Bookings Assistants have an important role in helping Landmark’s potential visitors to book a property to suit their needs in an efficient, friendly and helpful manner. The role includes providing telephone and email advice to potential visitors, taking bookings and processing payments, contacting customers when there are problems in properties and rearranging stays and contacting customers regarding post stay feedback.
This role will be for 23 hours a week and will be a one year fixed term contract.
Spread over 4 days a week (Monday, Wednesday, Thursday and Friday).
Main Duties and Responsibilities:
- Provide telephone and email advice to potential customers regarding Landmark properties and other aspects of stays at Landmarks, taking responsibility for resolving queries
- Take telephone bookings from customers, entering the booking details onto the database and taking payment
- Contacting customers when there are problems in properties and rearranging stays
- Respond to requests for merchandise, taking details, entering these onto the booking system, taking payment and fulfilling the order
- Undertake general administrative duties
- Help with reception duties when it is unstaffed
- Any other duties reasonably required by the Bookings Manager
QUALIFICATIONS AND EXPERIENCE
Education:
- GCSE passes in English and Mathematics
Knowledge and Experience:
- A minimum of 1 year’s experience in a role involving customer service
- Proficient in Word – able to prepare letters using a template, formatting them correctly
- Proficient in Excel – able to set up simple spreadsheets and enter data; Use of simple formulae eg Sum
- Experience of using databases – entering and retrieving information
Competencies:
- Professional and confident telephone manner
- Excellent written and verbal communication skills to handle queries and bookings professionally
- Excellent interpersonal skills, able to relate to people from all walks of life
- Confident with technology
- Strong customer service attitude
- Able to think laterally to resolve queries and issues
- Well organised
- Flexible
- Positive can-do attitude
- Maintains high standards of work
- Able to remain calm under pressure
Additional Information
We receive queries by email as well as telephone, and due to the individual nature of each Landmark property, we need a bookings team that will take responsibility and great care to ensure that each customer is happy with their choice of property. This role is not a typical “call-centre” jobs.
Interested ? Please find further details and our application form on our website.
Closing date Sunday 7th June 2026.
Please note that if we receive a high volume of applicants, we may bring the closing date forward therefore you are encouraged to apply as soon as possible.
https://www.landmarktrust.org.uk/about-us/working-for-landmark/regional/regional-jobs-listing/
Applications will close on Sunday 7th June 2026.
Job Type: Part-time
Pay: £15,691.26 per year
Work Location: In person
