Merrylee Dental Practice is a friendly, well-established dental practice located in the Southside of Glasgow. We provide high-quality NHS and private dental care to our local community in a modern, welcoming environment. Our close-knit team prides itself on excellent patient care and a supportive working atmosphere.
We are looking for a warm, organised and professional Dental Receptionist to be the welcoming face of our practice. This is a varied and patient-facing role at the heart of our team, ideal for someone who thrives in a busy environment, enjoys working with people, and has a genuine commitment to delivering an excellent patient experience from the moment they walk through the door.
Key Responsibilities
- Welcoming patients to the practice in a friendly, professional manner and ensuring a positive first impression at all times
- Managing the appointment book efficiently, booking, confirming and rescheduling appointments via phone, email and online systems
- Handling a high volume of incoming calls, responding to patient enquiries and directing messages to the appropriate team member
- Processing patient registrations, updating records and maintaining accurate data in the practice management system
- Taking payments, issuing receipts and managing end-of-day reconciliation of the reception till
- Liaising with the clinical team to ensure smooth patient flow throughout the day
- Managing NHS patient registrations and assisting with the completion of NHS forms where required
- Handling patient feedback and minor complaints in a calm, professional and empathetic manner, escalating where appropriate
- Assisting with general administrative duties including correspondence, filing, scanning and post
- Supporting the Practice Manager with ad hoc administrative tasks as required
- Maintaining a clean, tidy and welcoming reception and waiting area at all times
Essential Requirements
- Previous experience in a receptionist, front-of-house or customer-facing administrative role
- Excellent interpersonal and communication skills, with a warm and professional manner
- Strong organisational skills with the ability to multitask and prioritise in a busy environment
- Confident and accurate when working with computers, databases and appointment systems
- High attention to detail, particularly when updating patient records and processing payments
- A positive, can-do attitude and willingness to be a team player
- Discretion and professionalism in handling sensitive patient information in line with GDPR
Desirable (Not Essential)
- Previous experience working in a dental or medical reception environment
- Familiarity with dental practice management software (e.g. SOE/Exact, Dentally or R4)
- Knowledge of NHS Scotland dental registration and patient charge processes
- Experience handling online booking systems or patient communication platforms
What We Offer
- Competitive salary based on experience
- Paid CPD and support with ongoing training and development
- 28 days annual leave (including bank holidays)
- Pension scheme
- Staff discount on dental treatments
- A supportive principal and team with a positive and friendly working culture
- Excellent transport links — easily accessible from across the Southside and Glasgow city centre
How to Apply
Please send your CV and a short cover note telling us why you’d be a great fit for our team. Applications will be reviewed as they are received, and we may close the advert early if we find the right candidate.
Merrylee Dental Practice is an equal opportunities employer. All applicants must have the right to work in the UK. The successful candidate will be subject to a PVG/Disclosure Scotland check.
Pay: From £13.00 per hour
Work Location: In person
