Neighbourhood Officer
Location: Burnley
Salary: £32,018
Contract Type: Permanent
About Us
At The Calico Group, our purpose is clear: to make a real difference to people’s lives. Whether supporting individuals in recovery, helping communities thrive, or enabling employees to grow, we are committed to creating opportunities that transform lives.
We embrace diversity in all its forms and take pride in employing a workforce that reflects the rich and varied communities we serve. Your skills and experiences could make all the difference – join us to be part of something extraordinary.
The Opportunity
We are looking for an enthusiastic, proactive, and community‑focused Neighbourhood Officer to join our Neighbourhoods team at Calico Homes. This role is central to ensuring our neighbourhoods are safe, thriving, and supportive places to live. You will act as a visible presence within our communities, building strong relationships and delivering high‑quality housing services that put our customers at the heart of everything we do.
As a Neighbourhood Officer, you are essential in bridging the gap between Calico Homes and the communities we serve. You will play a key role in shaping positive customer experiences, building trust, and ensuring our neighbourhoods are places where people feel safe, supported, and proud to live.
Your ability to listen, respond, and champion customer voices will directly influence how we grow, adapt, and improve our services.
Day in the life of a Neighbourhood Officer
- Letting properties using choice-based lettings and pathways to housing
- Gathering evidence for pre tenancy checks and working with internal teams to agree suitability
- Completing periodic home visits with customer to offer support and check the tenancy is being conducted correctly
- Referring customers to internal and external teams where required
- Completing tenancy amendments
- Being responsive to customer queries and tasks
- Maintaining a caseload of good neighbourhood management cases
- Be visible in Neighbourhoods to build positive relationships
- Making sure all IT systems are updated accurately and timely
For further information about the role, please visit the Role Profile.
What We’re Looking For
We believe in recruiting for potential as well as experience. Our ideal candidate will have:
Essential:
- Excellent communication skills
- Experience working within social housing, community development, neighbourhood management, or a similar customer‑facing role.
- Experience supporting community‑led initiatives or facilitating resident involvement activities.
- A passion for providing exceptional customer service
- A flexible and innovative approach to service delivery
- Self-motivated and a keen team player
- Car user
Desirable:
- CIH Housing management qualification
- Housing and estate management including voids/lettings, problem solving, tenancy management.
- Ability to work successfully within team and partnership settings both with internal Calico colleagues and external stakeholders.
- Proficient use of Microsoft Office packages such as Word, Excel, PowerPoint, Teams and Outlook
If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you!
What’s in It for You?
At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:
- Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants.
- Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents.
- Mental Health Support – Access emotional and mental well-being services through Spectrum.
- Cycle to Work Scheme – Save on commuting costs while staying active.
- Pension Options – with employer pension contributions.
- Life Assurance – Peace of mind for you and your loved ones.
- Financial Advice – Expert guidance to help manage your finances.
- Recognition Awards – Celebrate your achievements with our recognition programs.
- Meaningful learning and development programmes with regular focus on your individual growth.
- Gym Membership Discounts – Stay fit with local gym access.
- One Calico Events – Connect and unwind at our employee social gatherings.
- Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career.
And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.
How to Apply
Click Apply Now to complete your application online. Applications close on 19/06/2026
For an informal chat about the role, contact Amber Howorth at [email protected] or 01282 686360
We can’t wait to welcome you to our team!
Inclusive Hiring at Calico
We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know at [email protected]
Our Commitment to Safeguarding
The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies.
Don’t Leave it Too Long!
We don’t want you to miss this opportunity, the closing date for applications is 19/06/2026
Interview Dates
It is likely that interviews will be conducted on 21st April 2026
