Job Advert
About Us
Grasslands is a vibrant and thriving garden nursery committed to providing exceptional customer service, selling a wide variety of high-quality plants and garden supplies. We pride ourselves on our knowledgeable staff and our dedication to helping customers create beautiful and sustainable gardens. We are looking for a confident and organised Plant Sales Advisor & Administrator to join our growing team. This is a varied hybrid role combining customer service, plant advice, sales administration, and general office support.
The ideal candidate will have strong plant knowledge and a genuine passion for horticulture, as a large part of the role involves advising customers via phone and email on suitable plant selections, aftercare, and troubleshooting.
This is a busy and hands-on role suited to someone who enjoys multitasking, communicating with customers, and being part of a fast-paced nursery environment.
Key Responsibilities
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Responding to customer enquiries via phone and email
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Advising customers on plant selection, suitability, planting, and aftercare
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Preparing customer quotations and processing orders
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Providing excellent customer service and after-sales support
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General office administration duties
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Assisting with delivery coordination and scheduling
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Preparing and managing delivery paperwork and invoices
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Liaising with customers, suppliers, and drivers
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Maintaining accurate records and updating internal systems
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Supporting the wider team with day-to-day administrative tasks
Requirements
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Good horticultural and plant knowledge is essential
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Excellent written and verbal communication skills
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Strong organisational skills and attention to detail
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Confident using computers, emails, and office systems
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Ability to manage multiple tasks in a busy environment
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Friendly, professional, and customer-focused approach
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Previous experience in administration, sales, retail horticulture, or customer service would be beneficial
Ideal Candidate
The successful candidate will be practical, proactive, and personable, with a genuine interest in plants and gardening. They should be comfortable speaking with customers, solving problems, and working both independently and as part of a team.
Hours
This is a full time role working Monday- Friday, 08.30-17.00 each day. All our staff are office based 100% of the time to ensure connectivity and support. Part time hours will be considered for the right candidate.
Grasslands Nursery is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment where everyone can thrive. We welcome applications from all backgrounds and experiences, and all employment decisions are based on merit, capability and business need.
