Job Title: Senior Booking Agent
Location: Hybrid – one day per fortnight at our Head Office - Stoke on Trent (ST4 6NW)
Working Hours: Full time: 09.00 – 17.00 Monday to Friday
Includes one late start/ late finish evening per week and rotational Saturday (TOIL Provided)
The role:
We’re looking for a driven, customer-focused Sales Executive who can turn warm enquiries into committed bookings. You’ll guide patients from first contact through to consultation and treatment, delivering a smooth, supportive experience that builds trust and drives results.
You’ll handle a high volume of inbound and outbound calls and emails, responding quickly and professionally. A key part of the role is converting new enquiries into consultation appointments while providing clear, reassuring information about our services.
You’ll own each interaction end to end sending confirmations, taking payments, updating CRM systems, and resolving straightforward queries. You’ll also run proactive outbound campaigns to re-engage patients who haven’t yet booked. Throughout, you’ll bring a positive, empathetic approach and work closely with the Patient Advisory Team to hit KPIs, improve processes, and maintain excellent service standards.
What you’ll need:
You’ll have at least three years’ experience in sales and customer service, with a strong track record of hitting targets, managing pipelines, and closing sales. You’re confident working to KPIs, driving outbound activity, and using CRM systems effectively.
You’ll be comfortable juggling multiple communication channels while maintaining high service standards. Strong prioritisation, adaptability, and commercial awareness are essential, along with excellent communication skills and the ability to build rapport remotely.
You’ll also bring solid IT skills, attention to detail, and the ability to work both independently and as part of a collaborative team.
About Us:
VeinCentre is proud to be the UK’s largest and most established vein care provider, with over 40 clinics nationwide. We have performed over 50,000 procedures since we were founded in 2003. Our purpose is simple: to help every patient Walk Out Happy.
Colleagues join VeinCentre because they want to be part of something that makes a difference to people’s lives. People stay because they share the strong sense of purpose and are passionate about the opportunity to be part of that.
We focus on making every part of working life at VeinCentre the very best experience it can be - our Walk Out Happy purpose applies equally to colleagues.
We are proud to have been recognised by Best Companies as one of The Top 100 Mid-Sized Companies to Work For in the UK, and a Top 10 Health & Social Care Company 2025. We achieved this recognition based on our Employee Engagement Survey, which we carry out every year.
Recognition is a big focus, shining a light on our brilliant colleagues, with monthly shout outs and quarterly VC Stars’ awards. Benefits include having birthdays off, flexible working, length of service awards, free treatments, friends and family discounts and perks sites, including Blue Light Card as we proudly work in partnership with the NHS, in addition treating private patients.
Salary and Benefits:
Benefits include:
- 33 days annual leave
- An additional days’ leave to celebrate your birthday
- Company pension scheme
- Life Assurance
- Enhanced maternity and paternity pay
- Access to thousands of discounts through our Perks Site and Blue Light Card
- Practical and effective support for your physical, mental and financial health and wellbeing
- Discounts on treatments for you, family and friends
- Season ticket loan
- Cycle to Work Scheme
- Referral bonus for recommending friends
- Anniversary bonuses at 3, 5, and 10 years
- Free parking at most sites
- Support for career progression and development
Veincentre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Benefits:
Work Location: In person
