About Total Fitness:
Join one of the UK’s leading health and fitness clubs and help inspire our members to live healthier, happier lives. At Total Fitness, we’re on a mission to get everyone fitter and feeling better, whatever that means to them - and we’d love your help to make that happen.
As a bold, brave business, we encourage people to find their own way, in fitness and beyond and every single role we have contributes. We’re a place with contagious courage that makes people believe they can do more and be better.
We’re really proud of our culture, we put our people first, always. Our promise to our team is that “more is possible”. Whether that is moving up the career ladder, delivering your first spin class, or making incredible friendships.
Total Fitness is a space to be you. Your character, what makes you an individual, that’s what we want you to bring to work with you every day.
Role Purpose:
As a Member Success (Sales and Retention) Consultant you’ll play a vital role in helping people take their first steps towards achieving more than they thought possible and supporting them to stay on track.
You’ll sell memberships but in a way that feels personal and right for each individual. It’s about listening, asking great questions, and connecting people to the right membership and setting them up for success well beyond their first few weeks.
Benefits Whilst Employed at Total Fitness:
- Salary: £12.71 (aged 21 and over), £10.85 (aged 18 to 20), £8 (aged under 18)
- You’ll earn commission when someone joins and again when they keep coming back with the average additional earnings being £2,500
- Structured training in sales and service, designed to build your skills, confidence and understanding our promise-led approach
- Free membership for you and a loved one plus 2 discounted memberships for family members or friends after passing probation.
- 28 days holiday including public/bank holidays (pro-rata for part-time employees). Annual leave increasing with length of service up to 5 additional days (pro-rata for part-time employees).
- Workplace Pension Scheme.
- Death in Service benefit.
- Discount on retail and café products.
- Access to an Employee Assistance Programme
Key Responsibilities:
- Speak to potential members, on the phone or when they walk into the club, to find out what they need and help them join
- Show people around the club and explain how we can help them reach their goals
- Follow up with new members in their first few weeks to help them settle in and stay motivated
- Be visible in the club and support the overall member experience
- Keep track of your leads, plan your day, and work towards your sales targets
Ideal Skills for the role:
- Friendly, confident, and comfortable talking to new people
- Driven to meet goals and proud when you achieve them
- Positive, organised, and ready to get stuck in — especially when it’s busy
- Happy to pick up the phone and chat with people about joining
- Experience in a customer-facing or sales role is ideal, but not essential if you bring the right mindset
Please note that this role is subject to a DBS check. If you do not currently hold a valid DBS certificate and your application is successful, Total Fitness will cover the cost.
If you think you can make a huge difference to our members experience, and have the passion to deliver, don't waste any time and click apply now!
Job Types: Full-time, Permanent
Pay: £12.71 per hour
Benefits:
Ability to commute/relocate:
- Teesside, North Yorkshire: reliably commute or plan to relocate before starting work (required)
Experience:
- Sales: 1 year (preferred)
Work Location: In person
