Based at our Head Office in Clacton-on-Sea, the core element of this reactive role is to deliver excellent customer service, managing service and repair needs of our customers whilst supporting and scheduling a team of engineers. We are a long established family owned company with over 40 years in the Beer Dispense industry. We work with major alcohol brands across the whole of the UK. Due to our expansion we are recruiting!
Day to day duties will include (with full training given):
- Taking inbound calls from Breweries and the Customers who have issues with their dispense equipment.
- Logging Job requests on to our various systems.
- Planning and dispatching Engineers throughout the UK
- Ensuring customers SLAs are met.
- Administration to close completed jobs.
- Monitoring ongoing jobs.
- Reporting on SLAs and KPIs as outlined.
- Work towards individual KPI's.
Shift Pattern:
We can offer some flexibility on days although everyone is required to work 3 weekend days per month (1 full weekend and 1 extra weekend day per month).
- Workplace Pension.
- Full on the job training with options to undertake further learning.
- £14.21 Pay is inclusive of holiday
Pay: From £14.24 per hour
Benefits:
Work Location: In person
