Get work-ready, Earn a living wage, Reach your potential
LTSB is a social mobility charity and we've partnered with NatWest Group to connect young people from underserved backgrounds with brilliant apprenticeship opportunities.
We are offering places on our 12 day interactive course where you will receive employability training, interaction with NatWest Group staff and Q&A sessions, gain insight into the culture at NatWest Group and other employers, interview prep work and advice from previous LTSB students on their apprenticeships.
Everybody who completes our course is guaranteed an interview for an apprenticeship at NatWest!
- Programme start date: 20th July
- Job start date: October 2026
- Apprenticeship: Senior Financial Service Customer Advisor (Level 3)
Job Description (the role you'll be doing)
As a Financial Customer Service Apprentice, you’ll investigate queries, support business processes, and understand customer needs. You will analyse and escalate queries, provide solutions, and support team training. We’re looking for passionate, motivated individuals with strong communication and problem-solving skills, and a focus on customer service.
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You don’t need previous experience, but you do need to show evidence of a genuine interest in the sector.
Eligibility Criteria:
- Educated at a state school (non fee-paying)
- Live in Birmingham
- Received free school meals and/or require additional support to access careers
- There are no minimum academic requirements but 5 GCSEs grade 9-4 is desirable
LTSB will continue to support successful candidates until roles commence in the autumn, and then in the early stages of your career.
On the apprenticeship you’ll study to gain a qualification while putting new skills to use in work, earning a competitive salary, and being supported professionally through the programme.
An apprenticeship with NatWest Group is a fantastic alternative to full time education, and a unique opportunity to become part of a diverse, challenging and exciting organisation.
Job Type: Apprenticeship
Pay: From £25,020.00 per year
Ability to commute/relocate:
- Birmingham, West Midlands: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Did you receive free school meals when you were in education?
Education:
- GCSE or equivalent (required)
Work Location: In person
