About the role:
We are looking for an enthusiastic Technical Support Officer to join the council’s Property Services team. This exciting opportunity is to be part of a busy, dynamic team providing support to the council’s Property Services team, specialising in energy and utilities.
What you will need:
As a Technical Support Officer, you will be required to have good organisational and communication skills as you will need to be able to effectively triage enquiries from customers, tenants, suppliers, and other departments for both commercial and council managed properties. You will also be required to update the property management software, Technology Forge and energy portals used in the management of the council’s portfolio.
This role is ideal for someone who is highly motivated, positive and organised.
Why work for us?Our benefits include:
- Holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)
- Generous pension scheme – contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 16.4%
- Life assurance – a payment of three times your annual salary
- flexible working options to enable work/life balance
- agile working - ability to work in the office and from home
- access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
- Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary)
- Rail and bus staff discounts
- A range of Health and Wellbeing initiatives including an employee assistance programme
- Discounted membership at Abbeycroft Leisure centres
- A culture of learning inspiring staff to focus on continuous learning
- Modern office accommodation
For more information:
For an informal discussion and further information please contact Michelle Smith, Technical Support Manager on 01284 757245.
Closing date: Sunday 19th July 2026
Interview date: W/c 27th July 2026
West Suffolk Council has been rated in the top 10 district councils for climate action (Climate Scorecards 2023) and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2039.
