Do you want to help shape the future of homelessness services?
We’re offering an exciting opportunity for a dynamic Service Development Manager (SDM) to lead change and support teams across our Central and Pan London Directorate, covering Pan London GLA contracts (including NSNO, specialist rough sleeping, and migrant support services), outreach teams, and Westminster services.
You’ll work closely with the Head of Specialist Rough Sleeping Services and Westminster Regional Head, supporting with new business development and contract mobilisation and implementation. Your role will involve gathering and analysing data across the directorate while also standardising internal processes and reporting systems. You will provide support to St Mungo’s outreach teams, including supporting with the implementation of the Outreach Model Office project.
A key part of your work will be engaging with communities, mapping referral pathways, and supporting conversations with stakeholders to ensure services are responsive and inclusive.
Training and development will be central to your role—you’ll support staff in understanding homelessness legislation and prevention strategies and assist in managing transitional changes.
About You
We're looking for someone who combines strategic thinking with a hands-on approach and is motivated by making a real difference.
You'll bring:
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Experience in service development, project management or service improvement within housing, homelessness or a related sector.
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Strong stakeholder engagement skills, with the ability to build relationships and influence at all levels.
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Confidence analysing data and using insights to drive decision-making and service improvements.
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Experience supporting organisational change, service mobilisation or implementation projects.
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Excellent communication and presentation skills, with the ability to engage diverse audiences.
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Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
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A collaborative and solution-focused approach, with the initiative to turn ideas into action.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
If you have any questions or would like more information about the role, please get in touch with [email protected]
When you're ready to apply click the ‘Apply Now’ Button to start your online application form.
Closing date: 10am on 15th July 2026
Interview and assessments on: 28th / 29th July 2026
At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.
3 Thomas More Square, Tower Hill, London, E1W 1YW
Telephone: 02038566000
