Due to the continual success and rapid growth of our Banking Hub provision, we are continuing to grow the team. As a Banking Hub Operations Manager you will join us on our journey and undertake an influential role supporting operational aspects of the Banking Hub & Enhanced Post Office (EPO) function within Post Office. You will support the Operations Manager with the operational relationship with Cash Access UK and participating banks to ensure that Banking Hubs are delivered to the agreed high standard. You will support with the onboarding of new Banking Hubs with on average 3 days per week based onsite so the flexibility to travel will be a key requirement. You will be managing South Wales and the Bristol area so a full driving license is a must.
The role requires strong stakeholder management both internally and externally, working closely with other parts of our business to ensure issues are resolved quickly and the customer experience remains excellent. The number of Banking Hubs and EPOs (Enhanced Post Offices) continues to grow and you will lead in the maturity and agreement of operational and security standards with the main banks to run and operate these new, innovate sites, as well as being one of the key areas in the Banking business within Post Office.
Additionally you will assign all required training for Banking Hub openings ensuring Operators have the correct learning pathway and ensure training is completed in full. You will monitor training progress, proactively identifying delays and gaps as well as work closely with the central Training team to ensure all content is current and aligned with Banking Hub needs. How our people behave is as important to Post Office, as what is delivered. The Banking Hub Operations Manager will role model the Post Office behaviours and demonstrate an Operator first mindset.
