About the Role
This position is recruited by 3Koncept (3K) Consultancy, the hospitality consultancy responsible for operational standards, sales systems, training frameworks, and performance governance across a portfolio of hospitality projects.
While employment contracts and payroll are managed directly by the hotel ownership group, recruitment standards, training programmes, operational systems, and performance expectations are overseen by 3K.
We are seeking an organised, proactive, commercially minded, and customer-focused Sales & Events Coordinator to join a prestigious Manor Boutique Hotel in Kingston upon Thames. This role is ideal for someone who enjoys building client relationships, coordinating memorable events, and converting enquiries into successful bookings.
The successful candidate will manage the full journey of social events including weddings, celebrations, private dining, milestone occasions, and community events, from initial enquiry through to event delivery. Due to the nature of the hospitality and events industry, flexibility is essential, and the role will require evening, weekend, and occasional bank holiday working in line with business and event requirements.
Key Responsibilities
A. Sales & Business Development
- Respond to event enquiries via email, telephone, website, and social platforms.
- Conduct venue show rounds and client consultations.
- Prepare tailored proposals, quotations, and event packages.
- Manage follow-up activity to maximise enquiry conversion.
- Upsell enhancements, upgrades, and additional services.
- Maintain accurate client records, contracts, and booking information.
- Support the development of new event packages and guest experiences.
B. Event Planning & Coordination
- Coordinate weddings, celebrations, private functions, and social events.
- Manage event timelines, room layouts, seating plans, and guest requirements.
- Coordinate menus, dietary requirements, and event details with operational teams.
- Prepare function sheets and event documentation.
- Liaise with suppliers, entertainers, florists, photographers, and other vendors.
- Provide on-site support during events where required.
- Ensure a smooth client experience from booking through to event completion.
C. Administration & Client Management
- Manage event enquiries, booking systems, and CRM records.
- Prepare contracts, invoices, deposits, and payment schedules.
- Maintain event calendars and booking reports.
- Ensure accurate documentation and record keeping.
- Support revenue tracking and sales reporting.
- Maintain professional communication standards throughout the client journey.
D. Team Collaboration & Guest Experience
- Work closely with Food & Beverage, Kitchen, Front Office, and Events teams.
- Communicate event requirements clearly across departments.
- Support the delivery of exceptional guest experiences.
- Participate in sales initiatives, promotional campaigns, and operational meetings.
- Contribute ideas to improve event offerings and customer experience.
Person Specification
- Friendly, professional, and confident communicator.
- Highly organised with strong attention to detail.
- Customer-focused with excellent relationship-building skills.
- Commercially aware with a proactive sales mindset.
- Calm and effective under pressure.
- Flexible and adaptable to changing operational requirements.
- Flexible to work evenings, weekends, and bank holidays as required to support events and operational needs.
- Positive, enthusiastic, and team-oriented attitude.
Skills & Experience
- Previous experience in events, hospitality sales, weddings, hotel operations, or customer-facing coordination roles preferred.
- Strong administration and organisational skills.
- Excellent written and verbal communication skills.
- Experience preparing proposals, quotations, and event documentation.
- Confident using Microsoft Office and booking or CRM systems.
- Ability to manage multiple projects and deadlines simultaneously.
- Experience within hotels, event venues, wedding venues, or hospitality environments is advantageous.
About 3K
3K is a creative hospitality consultancy overseeing operational standards, training frameworks, brand controls, and performance governance across a portfolio of hospitality projects through structured systems and continuous development programmes.
Why Join Us?
- Work within a beautiful boutique hotel environment.
- Opportunity to be part of weddings, celebrations, and memorable guest experiences.
- Structured training and development programmes.
- Exposure to hospitality sales, events, and commercial operations.
- Supportive and collaborative working culture.
- Career development opportunities within 3K-managed projects.
KPIs & Performance
- Achievement of event sales and conversion targets.
- Delivery of high-quality client experiences.
- Compliance with company SOPs, operational standards, and confidentiality requirements.
- Achievement of departmental KPIs and performance objectives as set by management.
Pay: £26,450.00-£27,500.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Kingston upon Thames KT2 7HY: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Where are you currently based? (City / Town / Postcode)
- Please specify your current work authorization status. (e.g., citizen, permanent resident, other visa)
- Are you available to work late shifts, weekends, including Saturdays and Sundays, as per business requirements?
- If successful, how soon could you start?
- What is your current pay (salary/hourly), and what are your expectations?
- Do you have experience using CRM systems or event booking software? Please specify.
Experience:
- Hospitality: 4 years (required)
- Events management and Coordination: 2 years (required)
- Sales: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
