Epping Forest District Council is seeking a motivated and customer-focused individual to join our Tenancy Team.
If you are enthusiastic, detail-oriented, and able to work both collaboratively and on your own initiative, this could be an excellent opportunity for you to help deliver high-quality services to our residents.
Key Responsibilities
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Provide administrative and case support to Tenancy Officers, helping manage caseloads and maintain accurate, up-to-date records
- Assist with tenancy management tasks, including monitoring low-level issues, responding to enquiries, and supporting early intervention and tenant engagement
- Manage Mutual Exchange applications from start to finish, including eligibility checks, property inspections, decision-making, and liaison with tenants and partner landlords, with oversight from the Senior Tenancy Officer
- Maintain organised systems, prepare correspondence, reports, and communications, ensuring compliance with policies and legislation
- Support effective communication across the team and with customers, handling enquiries and escalating more complex issues where required
About You
We’re looking for someone who:
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Empathetic and compassionate, with a non-judgemental approach to supporting tenants
- Fair and professional, applying policies consistently and with integrity
- Customer-focused, with a commitment to delivering a high-quality service
- Resilient, able to remain calm and effective in challenging situations
- Proactive, identifying issues early and taking appropriate action
- A strong team player, who can also work confidently on their own initiative
- Accountable and organised, taking ownership of tasks and maintaining accurate records
- Adaptable, with a positive approach to change and evolving priorities
Working Arrangements
Reporting to the Team Manager for Tenancy
A hybrid working pattern is anticipated for this role, with office attendance expected for a minimum of around three days per week, depending on service requirements.
The Council operates to the standards of the Disclosure and Barring Service (DBS) and applicants are advised that this post is subject to a Basic check.
Why Join Us?
Epping Forest District Council is a place of opportunity and it’s a great time to join us – we’re changing how we deliver our services ensuring we are a place that people are proud of and which delivers its priorities to high standards
How to Apply
Please submit your application by (deadline at 23:59) using the ‘Apply Online’ button
If you have any questions, feel free to contact Tenancy Team Manager on 01992564570
Epping Forest District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
