Product Support & Sales Administrator
The rewards
- Salary up to £32,000 depending on experience
- Private Health Insurance
- Early finish every Friday
- Retail discount scheme
Hours
- Monday to Thursday: 7:15am–4:30pm
- Friday: 7:15am–3:15pm
The role of Product Support & Sales Administrator:
- Provide expert guidance on pressure washers, water pumps, generators, and associated parts and accessories
- Process orders accurately via CRM systems, manage parts enquiries, and support trade counter sales
- Deliver professional support to customers across the UK & Ireland via phone and email
- Diagnose issues, recommend solutions, and identify correct replacement parts
- Work closely with engineering, sales, and operations teams to ensure efficient service delivery
- Maintain up-to-date understanding of product ranges, components, and industry developments
The ideal Product Support & Sales Administrator:
- Background in manufacturing, engineering, plant equipment, small engines, or similar technical products
- Experience working with components, spares, or technical product catalogues — highly desirable
- Confident using CRM systems and Microsoft Office
- Ability to understand mechanical or electrical products and solve problems logically
- Clear and professional communication when dealing with customers and internal teams
- Able to manage multiple enquiries and orders accurately
Reporting to the Operations team, this role combines technical product expertise with parts knowledge to support customers and internal teams.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
