As a Service Delivery Apprentice, you’ll help make sure everything runs smoothly for our customers. You’ll learn how to manage orders, speak with customers, and support the team with day-to-day tasks.
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
YOUR MAIN TASKS:
Helping Customers
- Be the first person customers speak to when they call or email
- Answer questions and help solve simple problems
- Keep customers updated about their services
- Pass on more complex issues to your Team Leader
Using Our Systems
- Use systems like HubSpot CRM and Waste Logics to manage jobs and customer requests
- Create and update tickets (tasks) and make sure information is correct
- Make sure tasks are completed on time (usually the same day or next working day)
Managing Orders
- Add and manage orders in the system
- Make sure all details are correct
- Check on orders and follow up if anything is missing or delayed
Working with Others
- Speak with drivers and help solve any transport related issues on the day
- Contact suppliers and subcontractors to arrange services
- Update the system and customers with job dates
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
DERBY BUSINESS COLLEGE LIMITED
Your training course
Customer service practitioner
Equal to Level 2 (GCSE)
Your training plan
- In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
- Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
- You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
More training information
- DBC Training are a multi award-winning employment and skills training provider
- We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
RequirementsEssential qualifications
- GCSE Maths & English (Grade C/4 or above) essential
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
- Initiative
About this company
At Waste Experts, we’re more than a waste management company, we’re innovators committed to redefining how the world views waste. As a proud B Corp certified organisation, we operate to the highest global standards of social and environmental performance, using business as a force for positive change. Our B Corp certification reflects our dedication to sustainability, ethical practices, and creating meaningful impact for our clients, communities, and the planet.
As part of the team at Waste Experts, you’ll represent a company that values your work and gives you the chance to share our ideas with others. You’ll be helping to make waste management more sustainable and make a real difference through the work you do every day.
Company Benefits
- Bonus scheme (after 6 month probation period)
- My Savings Platform — exclusive discounts on groceries, travel, fashion
- Free onsite parking
- Company social events
- Pension scheme
After this apprenticeship
- To progress onto a Level 3 Customer Service Specialist Apprenticeship. Then once Level 2 & 3 Apprenticeship is completed become a Service Delivery Coordinator.
Pay: From £15,470.00 per year
Benefits:
- Company pension
- On-site parking
- Store discount
Work Location: In person
