Reservations & Park Support Team Member
Pay Rate: Up to £13.02 per hour.
Part Time Position
Hours: Various working patterns will include evenings, weekends and bank holidays.
Are you ready to be part of an Inspiring Holiday Park Team?
Help to create an exceptional guest experience, tailored to individual needs. Your welcoming, ‘can do’ approach and passion for delivering an excellent service will create a first-class impression and memorable moments for our guests.
Why we need you...
As Reservations & Park Support Team Member you will enjoy working as part of a close knit team to deliver a professional and efficient service to our guests. You will represent the company by being the first point of contact for guests and park visitors. You will be responsible for delivering an exceptional service, responding efficiently to our guests’ requirements and ensuring all sales enquiries and reservations are processed accurately. If you enjoy a varied workload, enjoy selling, have a sharp eye for detail and are passionate about providing an excellent guest experience, then this is the role for you!
What you’ll do...
- Meet and greet our guests and visitors with a welcoming, friendly and professional manner.
- Respond to guest enquiries efficiently on their pre-arrival, arrival, departure and during their stay either via email, telephone or in person.
- Ensure all bookings are processed professionally and accurately, including communicating key reservation terms and conditions.
- Keep up to date with current promotions and the events calendar across the Parks.
- Liaise with the Housekeeping and Maintenance departments as required, ensuring any issues are reported and resolved promptly for our guests.
- Maximise sales revenue opportunities via up-selling and increasing occupancy.
- Enhance guest stays by creating seasonal trails.
- Cash handling and processing card payments accurately.
- Booking activities and creating booking forms and activity guides.
- Regularly use internal system logs and a reservations system (training provided).
- General administrative duties and supporting other departments/locations as required.
What you’ll bring...
Experience:
- Similar experience of working in a customer service role, preferably within the hospitality industry.
- Experience of working on your own initiative and as part of a team.
Skills:
- Passion for delivering an excellent guest experience.
- PC and systems confident with knowledge of Microsoft Office.
- Excellent communication and interpersonal skills.
- Sharp eye for detail and ability work to a high degree of accuracy.
- Ability to work positively, proactively and calmly in a fast-paced working environment.
How to Apply:
We are open to all, and we value the unique skills of everyone. If you’re a suitably qualified applicant we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background.
Please apply via Indeed with your CV and a cover letter telling us why you are interested in the role and what makes you a good fit for the role by 5th July 2026.
If you need any adjustments or would like to discuss submitting your application in a different format, please contact us on 01263 589927.
Pay: Up to £13.02 per hour
Work Location: In person
