Job Overview
We are seeking a professional and organised Medical Receptionist to join our healthcare team. The successful candidate will be the first point of contact for patients, providing excellent customer service and ensuring smooth administrative operations within the practice. This role offers an opportunity to work in a supportive environment where attention to detail and compassionate communication are highly valued.
Duties
- Greet patients warmly and efficiently, creating a welcoming environment
- Manage appointment scheduling and coordinate patient flow
- Answer phone calls, respond to enquiries, and direct calls appropriately
- Maintain accurate patient records and update information as needed
- Process patient check-ins and check-outs with professionalism
- Handle administrative tasks such as filing, data entry, and managing correspondence
- Assist with billing procedures and processing payments
- Ensure the reception area remains tidy and organised at all times
- Support the healthcare team with various clerical duties as required
Requirements
- Proven office experience, preferably within a healthcare setting
- Strong organisational skills with an eye for detail
- Excellent communication skills, both verbal and written
- Ability to remain calm and professional in busy environments
- Proficiency in using office software programmes (e.g., MS Office)
- Administrative experience is highly desirable
- Friendly demeanour with a genuine desire to assist patients effectively
- Ability to work well as part of a team and independently when necessary
Pay: £12.71 per hour
Benefits:
- Free flu jabs
- Free parking
- On-site parking
Education:
- GCSE or equivalent (required)
Experience:
- Customer service: 1 year (required)
Location:
- Evesham WR11 1JP (preferred)
Work Location: In person
