Locality Manager – West Norfolk based in King's Lynn
Job type: Permanent
Salary: £30,690 per annum
Hours: 37 hours per week
Location: West Norfolk- based in King's Lynn
Annual Leave: 25 days plus bank holidays
Norfolk Citizens Advice
Registered Charity – 1071297
Do you want a leadership role where your work makes a real difference to people’s lives?
We are looking for a Locality Manager to lead our services in King’s Lynn, including managing the local office, overseeing outreach provision and supporting staff and volunteers to deliver high‑quality advice.
You will play a key role in ensuring our services are accessible, effective and responsive to local need, while maintaining strong relationships with community partners and stakeholders.
About you
You are values‑driven, organised and confident in leading others, with a strong commitment to improving outcomes for people facing disadvantage. You are motivated by helping ensure everyone can access free, confidential, impartial and independent advice.
You will bring a collaborative and inclusive leadership style, bringing positive relationships with staff, volunteers and partners. You will have strong communication, organisational and digital skills, and the ability to balance competing priorities while maintaining high standards of service delivery.
Key responsibilities include:
- Managing the day‑to‑day operation of local advice services
- Supporting, supervising and developing staff and volunteers
- Maintaining advice quality through case checking and quality assurance
- Ensuring accurate outcomes recording and reporting
- Helping develop and extend services to support more people
We’re looking for someone who:
- Is values‑driven and committed to social justice and equality
- Has experience in advice services or a similar environment
- Understands safeguarding and referral processes
- Has strong communication, organisational and IT skills
- Has experience supporting or managing volunteers
Our Package
We offer our staff:
· Full training to become an accredited Adviser
· 4.5% employer pension contribution
· Employee Assistance Programme
· 25 days annual leave plus bank holidays (pro rata)
The closing date for applications will be the end of business Sunday 21st June.
Interviews will be held on Monday 29th June.
This role is subject to a DBS check.
Job Type: Permanent
Pay: Up to £30,960.00 per year
Benefits:
- Casual dress
- Company pension
- Flexitime
- Health & wellbeing programme
- Sick pay
Work Location: In person
