Job Title: Booking Co-ordinator
Location: Buckinghamshire Healthcare NHS Trust
Trust Location: Chalfont & Gerrards Cross Hospital,Hampden Rd,Chalfont St Peter, SL9 9DR
Hours: Mon-Fri 08:30-17:00 - 20 per week
Reference: 89533
What you’ll be responsible for:
To work in support of a specialty or group of specialties, as part of a team co-ordinating the patient journey from referral through to discharge.
To provide an excellent service to patients, their relatives and carers.
To provide a comprehensive administration, booking and appointment service for outpatients and ensure compliance with waiting time targets.
To be responsible for the Oral/Orthodontic Clinic prep – weekly, and updating as necessary
Cover a range of shift patterns and sites as required by the service and it’s patients, which may include both early and late shifts.
Provide cross-cover for other staff across the service to ensure a consistent and effective service is maintained at all times.
Register referrals and make arrangements for clinical grading.
Arrange outpatient appointments, using the Choose and Book system where applicable, confirming, cancelling and changing appointments as necessary.
Ensure patients are communicated with effectively in relation to their appointments via email, phone or letter.
Arrange transport and translation services where necessary.
Ensure all patient administration is in line with the Trust’s access policy, highlighting issues and taking corrective action where necessary, ensuring compliance with national referral to treatment time targets.
Process requests for clinic changes, cancellations and creations as directed by and subject to authorisation by the Access Manager
Courteously and efficiently receive all telephone enquiries in line with the Trust’s Service Standards from patients, carers and external agencies (in accordance with data protection and patient confidentiality requirements) in relation to hospital admissions, appointments and general enquiries, ensuring that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner.
Ensure that patient phone calls are answered in accordance with Trust policy.
Deal with concerns / complaints as appropriate, immediately escalating where necessary to the appropriate Team Leader for action.
Work closely with and maintain excellent communication channels with both clinical and administrative Divisional staff.
Liaise with diagnostics teams to ensure appointments for diagnostic purposes are booked in line with national and Trust targets and policy.
Ensure patient case notes and appropriate electronic systems are kept up to date, ensuring that information entered onto the system is in line with the Trust’s data quality standards.
Utilise paper-light processes where appropriate.
Provide reception services for patients, receiving patients to the department, capturing the outcome of their appointments and making follow up arrangements where applicable.
To register new patients and raise new medical records using the hospital’s patient administration system.
You’ll learn the following whilst working at the trust:
An in depth understanding of the roles and responsibilities involved in working within the NHS
Knowledge of the systems used, to effectively complete your role to the highest standard at all times
A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
You’ll have the following skills/experience:
· Experince in using systems: Careflow, Evolve, Envoy, eRS
· Answering the phone
· Excellent telephone Manner
· Communication skills
· Organisational skills and filing
· Teamwork
· computer skills are essential
· Excellent customer service skills
As a member of NHS Professionals, you have fantastic benefits:
· Competitive pay rates- work this week, get paid next week
· Essential support when you need it- 24/7 365 days- call us anytime
· Multi locational- work across neighbouring Trusts
· Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
· Training and development opportunities- Keep up with the essentials and more
· Build holiday allowance for every shift you work- your work life balance is important to us
· Stakeholder pension scheme available- a flexible future for you and yours
Who are NHS Professionals?
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
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Pay: £12.71 per hour
Work Location: In person
