Job Summary
We are seeking a dedicated and detail-oriented Assistant Manager - Operations to join our team within the hospitality sector. The successful candidate will support the operational functions of the organisation, ensuring efficient processes, compliance with industry standards, and excellent customer service. This role offers an opportunity to develop leadership skills whilst contributing to the overall success of our organisation.
Responsibilities
GENERAL
Responsible for overseeing all daily hotel operations across all departments, with a hands-on approach to all areas of the business
Ensure the highest level of guest satisfaction at all times
Be able to prepare, implement and review standard operating procedures on an ongoing basis
Managing and controlling the overall profitability of the business
Manage and develop Heads of Department (Reception, Kitchen, Seafood Bar & Restaurant, Coffee Shop, and Housekeeping)
STAFF
Responsible for all recruiting within the hotel
Manage and coordinate staff accommodation facilities
Schedule departmental rotas (daily/weekly) to ensure appropriate service levels at minimum cost, and to ensure adequate rest periods for all staff
Manage the need for additional, or reduced, staff based on occupancy levels
Oversee timesheets for hourly paid staff to ensure accuracy – in particular recording (unpaid) meal, other and legally required minimum breaks
Review and implement appropriate staff induction and training procedures
FINANCE
Monitor the daily cashing up and reconciliation process for anomalies and shortages
Ensure that all departments are achieving a suitable GP%
Monitor wastage levels and take remedial action as required
Review stock control and ordering procedures
Review product and pricing strategies
Critically assess all expenditure to minimise cost
OTHER
Monitor performance of Central Reservations team, including review of online booking channels and rate/offer strategies
Have a proactive involvement in general maintenance as well as have a good understanding of health and safety across all departments Monitor fire safety procedures Any other reasonable duties as required by the business owner
Qualifications
- Proven experience in a supervisory or managerial role within the hospitality sector.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- Excellent communication skills, both written and verbal, with a professional demeanour.
- Demonstrable problem-solving abilities and attention to detail.
- Ability to work collaboratively within a team environment while also demonstrating leadership qualities.
Pay: From £35,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Housing allowance
- Sick pay
Work Location: In person
