Operations Coordinator - Pharmacy & Logistics
Location: Warwick
Salary: £27,500
Hours: 40 Hours per week.
Shifts: Monday to Friday, 10 am to 7 pm
Contract: Permanent
What you’ll get at CitySprint
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family-friendly days for key life moments, plus death in service cover
The role
We’re looking for a proactive and detail-focused Operations Coordinator to support the day-to-day running of our Pharmacy & Logistics operations.
This role is focused on delivering excellent customer service, managing queries and complaints, and ensuring all operational activity is completed in line with agreed service levels. You’ll work closely with internal teams, couriers, and clients to ensure smooth delivery and resolution of issues.
Who we are
CitySprint is a UK‑wide logistics business delivering same-day and time-critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership.
As part of the DPD and Geopost group, we benefit from the strength of a global network while maintaining the agility and focus of a growing business.
What you’ll do
- Manage customer queries and complaints through phone, email, and chat channels
- Deliver first-contact resolution where possible and see issues through to closure
- Liaise with service centres, couriers, and internal teams to resolve operational issues
- Maintain accurate records and updates within CRM systems
- Support key and complex customer accounts in line with agreed SLAs
- Ensure all communication is clear, timely, and professional
- Reprioritise workload effectively in response to changing operational demands
- Identify opportunities to improve processes and enhance service delivery
What we’re looking for
- Strong customer service experience within a fast-paced environment
- Excellent communication skills (verbal and written)
- Ability to manage multiple tasks and prioritise effectively
- High attention to detail and accuracy
- Confident handling of complaints and problem resolution
- Ability to build relationships with internal and external stakeholders
- Proactive, organised, and adaptable approach
- Experience using CRM systems is desirable
All successful candidates will be required to complete a DBS check.
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