Johnsons is one of the leading coach companies in the West Midlands, with a thriving and successful Coach Hire Department. We are looking for a positive, customer-focused and proactive person to join our successful sales team.
Our Private Hire Department receives enquiries and bookings from a wide range of clients, including social groups, schools and universities, corporate clients, sports teams, holiday organisers and many more.
Our Coach Hire Sales Consultants work closely with clients to offer the best solutions for their requirements and provide prompt responses to their needs. Every hire is unique, and our sales team provides a bespoke offer for each enquiry. We are looking for someone to support the sales team with general administration, sales quotation follow-up and customer communication. You should have excellent administration skills, strong attention to detail, enthusiasm, flexible thinking and a clear focus on customer service to help drive sales.
Vision Statement: Travel with Johnsons - Travel with Friends
Mission Statement: "To become the leading coach and bus operator in the area by providing our customers with the widest possible range of high quality, friendly travel services through an efficient team of well trained and highly motivated staff"
Key Responsibilities:
· Administer quotations by processing accurate data onto the booking system.
· Follow up quotations and help convert enquiries into confirmed bookings for a range of clients.
· Analyse resources and forecast demand, using yield management principles to achieve beneficial outcomes.
· Liaise with clients to offer suitable solutions and pricing options.
· Respond to customer calls and emails promptly and professionally.
· Build and nurture client relationships to achieve repeat business.
· Improve the company profile and reputation to encourage referrals.
· Liaise and communicate with clients before and after trips.
· Assist in collating sales performance indicators (KPIs) and team conversion rates.
· Support the wider Private Hire Team as required.
· Provide operational on-the-ground support for large coach hire events.
· Other duties related to the coach hire department but not specifically listed above.
Key Skills and Experience Required:
- Excellent administration skills.
- Friendly, approachable manner and confidence working with people.
- Confident and proactive approach.
- Positive, can-do attitude.
- Strong sales and negotiation skills.
- Ability to assess situations, analyse information and make sound decisions.
- Attention to detail.
- Comfortable working in a busy environment.
- Organised, efficient and capable of prioritising workloads.
- Strong communicator with a professional telephone manner.
- Computer literate; the role involves regular use of coach industry software.
- Proficient with Microsoft Office Suite.
- Flexible team player with the ability to multi-task.
Desirable Skills and/or Experience:
· Previous sales experience.
· Good geographical knowledge.
· Knowledge of driving legislation.
Basic working hours:
Full-time position: 09.00hrs–17.00hrs weekdays, with 30 minutes for lunch, on a rota basis with other staff.
There is occasional overtime availability on weekdays, subject to workload and infrequent on-site ground support for large coach hire events during evenings and weekends.
This is initially a fixed term contract for 6 months.
We are proud of our high standards, achieved through our commitment to training, employee wellbeing and always putting our customers first. This position plays a vital role in helping the company achieve these objectives.
Early applications are encouraged, as we reserve the right to close this vacancy early should a sufficient number of suitable applications be received.
Pay: £26,000.00-£30,000.00 per year
Benefits:
Work Location: In person
