Job Title: Automotive Service Advisor
Location: 1 Nirro Business Park, Ongar Road, Ongar CM5 - In Person
Hours: 45 hours per week | Mon-Fri 08:30am - 05:30pm | Saturdays 08:30am - 02:00pm
Salary: £34,000.00 - £48,000.00 per year
Mandatory Requirements
Please only apply if you meet the following strict criteria:
- Experience: Minimum 1 year of recent Motor Trade / Automotive Industry experience is strictly required. Applications without motor trade background cannot be considered.
- Policy: Previous applicants need not apply.
Role Summary
We are seeking a professional, customer-focused Automotive Service Advisor to join our busy workshop team. You will act as the primary point of contact for customers, managing the end-to-end service experience. This role requires a strong work ethic, basic mechanical knowledge, and proven upselling skills.
Core Responsibilities
- Customer Relations: Manage customer inquiries via phone, email, and in person; provide regular vehicle progress updates.
- Workshop Coordination: Book in vehicles, arrange collection/delivery, and allocate workloads efficiently to Workshop Technicians.
- Revenue & Up-selling: Assess customer needs, recommend appropriate vehicle maintenance services, and gain authorization for extra work.
- Internal Liaison: Communicate across departments, working closely with the vehicle sales team and technicians to maintain high service standards.
Benefits
- Competitive salary package (£34,000 - £48,000)
- Casual dress
- Free on-site parking
Apply Now
Pay: £34,000.00-£48,000.00 per year
Benefits:
- Free parking
- On-site parking
Experience:
- MOTOR TRADE: 1 year (required)
Work Location: In person
