Join our team as a Key Accounts Support Administrator!
Are you passionate about customer service?
Do you believe in fostering an inclusive and supportive work environment where everyone can thrive? If so, we invite you to join our team as a Key Account Support Administrator.
At The Nurture Group, our purpose is to create a healthier, safer, and more beautiful world. We're committed to creating a workplace where diversity is celebrated, and every individual is empowered to thrive. We value the unique perspectives and experiences that each team member brings, and we're dedicated to building a culture of passion, respect, integrity, diversity, and expertise.
As a Key Accounts Support Administrator, you'll play a pivotal role in overseeing one of our key accounts and join a team of dedicated professionals. Our support teams pride themselves on effectively assisting the teams & processes, to deliver service to the highest standards. In resolving any challenges that could impact the customer experience, as well as enhancing the customer journey.
Your responsibilities will include:
- Serve as the primary point of contact for designated key accounts.
- Build and maintain strong relationships with key stakeholders within client organisations.
- Develop a good understanding of our services to effectively communicate requirements.
- Work across our internal teams and departments, to deliver consistent processes.
- Share any account updates and best practices, as well as data collation and reporting
- Issue/complaint handling
- Identify recurring issues and work towards implementing long-term solutions.
- Discuss key account needs within the company, to drive continuous improvement.
What we're looking for:
- Exceptional customer service skills
- Experience driving continuous improvement through implementing long-term solutions.
- Ability to action and prioritise request in a timely manner.
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Self-motivation, with the ability to confidently work, independently.
- The ability to build rapport and sustain good working relationships with wider team and key clients.
- Ability to work well and collaborate in a team environment.
- Flexible, enthusiastic, and can-do attitude
- Practical use of MS Office Suite at intermediate level, including Excel and Powerpoint, as well as CRM software.
- Proactive and able to use initiative.
In return we offer:
- £28,000 to £29,000 per annum, pro rata
- 28 days holiday (inc. Bank Holidays)
- Employee contribution pension scheme
- A friendly customer focused team atmosphere
- Refer a Friend Bonus scheme of £200 per person from Day 1
- Training and Development with exciting opportunities to further your career
- Cycle to work scheme, and access to our Bravo benefits hub
- Nurture Group is a proud partner of the Living Wage Foundation.
Join us in creating vibrant outdoor spaces that enhance the quality of life for everyone in our communities. Apply now to become a valued member of our team!
Nurture is committed to creating a diverse environment and is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Sending your CV to the above mailbox /in response to this job advertisement you consent to us collecting and storing your CV/application and contact details. We will hold this information securely and process it for recruitment purposes only. Please refer to our Privacy Statement available on our company website www.nurture-group.co.uk for more details on our compliance with GDPR and Data Protection.
Job Types: Full-time, Permanent
Pay: £28,000.00-£29,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Experience:
- Microsoft Office: 2 years (required)
Work Location: In person
