About Us
Established for over 27 years, Able to Enable Ltd helps people maintain their independence, freedom and quality of life through the supply of mobility equipment, vehicle adaptations and wheelchair accessible vehicles.
As a proud Which? Trusted Trader and Motability Scheme Partner, we are committed to providing honest advice, exceptional customer service and ongoing support to every customer we help.
Due to continued growth, we are looking for a friendly, motivated and customer focused Showroom Manager to join our team.
Location
This role will involve working across our North / West Yorkshire showrooms, primarily in York and Harrogate. Applicants should be comfortable travelling between locations as required. As a growing business, there may also be opportunities to support future locations within the region.
Key Responsibilities
This is an opportunity to make a genuine difference to people's lives by helping them remain independent and active, it is a varied and rewarding leadership role combining customer service, sales, team support and the day-to-day management of our showrooms. You will lead by example, ensuring every customer receives an outstanding experience while supporting your colleagues to achieve their best.
- Leading and motivating the showroom team to deliver exceptional customer service
- Taking responsibility for the day-to-day operation and presentation of the showroom
- Monitoring performance and helping the team achieve sales objectives
- Ensuring high standards of customer care, product knowledge and professionalism are maintained
- Supporting, coaching and developing team members
- Assisting with staff daily workload planning
- Welcoming customers into the showroom and understanding their individual needs
- Demonstrating products and providing tailored recommendations
- Promoting, selling and securing customer orders through a consultative approach
- Building strong relationships with customers and their families
- Carrying out home demonstrations, deliveries and product handovers
- Helping resolve customer queries and complaints professionally
- Supporting local marketing initiatives, ensuring our showrooms, website and online business profiles remain current and helping identify opportunities to promote the business within the local community
- Assisting with product assembly and showroom stock management
- Maintaining accurate records and ensuring company processes are followed
The ideal Candidate
- A friendly, positive and professional attitude
- Previous experience in retail, showroom or customer service management (or someone ready to take the next step into management)
- Passion for delivering exceptional customer service
- Excellent leadership and communication skills
- Strong commercial awareness & ability to negotiate effectively
- Patient, caring and empathetic when dealing with customers
- Organised, proactive and able to lead by example
- A proactive drive to achieve sales goals and contribute positively to the team environment
- Strong organisational skills & time management with the ability to manage multiple tasks simultaneously
- Comfortable demonstrating products and explaining benefits clearly
- Due to the weight of some products, able to lift 30kg
- Experience with social media, Canva, website content management or basic marketing activities would be advantageous but is not essential
- A full driving licence is required
- A full DBS check is required
Hours & benefits
- Standard Hours – 5 days per week, Monday to Friday - 8:45am – 5:00pm
- Some Saturday working will be required on a rota basis. Saturday hours would be 10:00am - 4:00pm - A day off will be given during the week or this could be offered as paid overtime
- Uncapped Bonus Scheme
- 28 Days holiday (Including bank holidays)
- Company Pension
- Sick pay
- Full comprehensive product training provided
- Starting Salary Dependant upon experience
On the job training will be provided in house, as well as further training from our suppliers, to enable you to become a successful & valued member of our team.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Free parking
- On-site parking
- Sick pay
Application question(s):
- This role may involve working across our North/West Yorkshire showrooms and occasional Saturday working. Are you comfortable with this?
- What interests you about this role?
- What do you think you would bring to the Able to Enable team?
Licence/Certification:
- Driving Licence (required)
Work Location: In person
