- Customer Support Agent
-
Permanent, Southampton
Our client is based in Southampton, and due to a busy period and various ongoing projects, the customer service team is looking for additional support.
- Respond promptly to customer inquiries via phone, email, or live chat.
- Provide accurate information about financial products and services.
- Resolve customer issues efficiently, ensuring a positive experience.
- Escalate complex queries to appropriate departments when necessary.
- Maintain up-to-date knowledge of company policies and procedures.
- Document customer interactions accurately in the system.
- Identify opportunities to improve customer service processes.
- Collaborate with team members to meet departmental goals.
A successful Customer Support Agent should have:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities with attention to detail.
- Proficiency in using customer service software and tools.
- A customer-focused mindset and a professional attitude.
- Ability to manage multiple tasks and work under pressure.
- Competitive salary ranging from £26,000 to £29,000 per annum.
- Permanent position with opportunities for career development.
- Supportive work environment in Southampton.
- Comprehensive training and resources to help you succeed.
If you are passionate about customer service and eager to grow your career, apply today!
