Sector Cleaning Manager
Contract: Key Account Network
Location: West Yorkshire / Derbyshire / Lincolnshire (multiple sites)
Hours of work: 40
Contract Type: Permanent
We are seeking a Sector Cleaning Manager to provide direct line management to front-line Placemakers across a designated sector of sites.
This role supports the KAN business by ensuring the effective delivery of all self-delivered activities within the aligned UK sector. The position requires strong operational oversight, hands-on support, and a commitment to maintaining high standards of service.
Job Description
We are looking for someone who can work closely with both direct and indirect account teams to ensure service delivery meets all expectations and requirements.
The postholder will oversee Supervisors and Rapid Response Cleaners, act as a key point of support for frontline queries, and contribute to continuous improvement across the sector.
Key Responsibilities
- Provide day-to-day supervisory management of Supervisors and Rapid Response Cleaners.
- Support direct and indirect account teams with general cleaning queries and service delivery needs.
- Ensure all SLA and KPI requirements are met in collaboration with the OSC job management team.
- Encourage a strong customer-focused culture within aligned Placemaker and MAS teams.
- Deliver services in line with contractual specifications and standardised processes.
- Meet agreed deadlines, maintain quality standards, and provide timely feedback to stakeholders.
- Recruit Frontline Placemakers and Rapid Response roles.
- Manage Health & Safety responsibilities for all front-line Placemakers, including incidents, toolbox talks and Near Hit reporting.
- Support timesheet processes including T&A, P2P, ITS and Maximo requirements.
- Identify and deliver savings initiatives through efficient service delivery.
Professional and Personal Competencies/Qualifications
- Experience in comparable management roles.
- Strong communication skills and ability to support front-line colleagues effectively.
- Ability to manage client expectations and deliver customer-focused solutions.
- Excellent problem-solving skills and customer service across remote business groups.
- Flexible, adaptable, and proactive approach.
- Strong organisational skills with the ability to manage priorities and projects effectively.
- Ability to build and maintain professional relationships with internal stakeholders.
- Holds a UK driving licence – required for travel.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
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Work Location: In person
