JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
EMEA Data Centre FM Services Lead
London, Frankfurt, Paris, Madrid
JLL EMEA is targeting the Data Centre market as a strategic growth opportunity. As part of the development growth plan, encompassing many of JLLs capabilities including Capital Markets, Agency, Consulting, Project and Development Services (PDS), Energy and Sustainability, and Critical Environment Management, JLL is seeking to hire an experienced Data Centre operations / FM professional to lead the development and operational management of our EMEA Data Centre FM Services business. This exciting role has a range of components including:
Being the market face of JLL EMEA Data Centre FM services, nurturing relationships with existing and new customers, and the Data Centre market ecosystem.
Operational responsibility for Data Centre FM service delivery.
Providing technical advice and expertise to Corporate Solutions Sales leads, Account Directors and clients
Driving increased revenue and profitability from Data Centre related activity
Contributing to the development and growth of JLL EMEA full-service Data Centre practice, including strategic planning, winning new business, recruiting and developing JLL technical capability / talent, and enhancing JLL brand position in the Data Centre market.
Responsibilities
Strategic Planning and Review business plans, customer relationship development, KPI and financial performance metrics, succession plans.
Quality and Safety Management create culture of quality and innovation, lead by example in all activities through exceptional standards in all activities, language and communications, ensure all mandatory processes are in place and are compliant.
People Management Team skills, motivation and ability, be visible to the team, train, develop, induct and mentor direct reports
Customer Relations represent JLL in a professional and credible manner both internally and externally, build and develop high-level customer relationships with both existing and potential customers through in-depth understanding of their needs and requirements, focus on delivering service excellence at all times, be accessible and responsive to customers at all times, organise and/or attend specific high level social or networking events with suitable customers in line with company policy to strengthen non-work environment relationships.
Business Development and Marketing Actively engage during tender/bid activity including sales and operational resourcing, document review and commercial sign off, ensure pipeline activity for projects and contract opportunities is accurate and suitable quality/volume to enhance growth of the business.
Operational Management Ensure robust review of contract performance and site standards front and back of house, actively lead mobilisation and transition activity to ensure all parties expectations are met and signed off at the required levels. Ensure fair treatment of suppliers, manage them and any arbitration or disputes professionally. Work closely with procurement to ensure maximum use of preferred suppliers with back to back performance focussed contracts.
Financial & Asset Management Take appropriate actions to ensure revenue, operating profit, working capital and bookings targets are met and continually improved upon without compromising service standards or customer relationships.
In addition, you will support:
Corporate Solutions Accounts Teams, Country Teams and Service Lines for Data Centre requirements and contribute to growth of Country and EMEA business lines through:
Sourcing new business and growing accounts /expanding our services
Leading pitches and presentations
Providing advice about country and regional capabilities
Providing assistance to in-country teams on corporate client delivery needs
Managing framework and regional non-framework repeat clients
EMEA escalation and issues resolution for projects and accounts Work with (in matrix) the Business Development Marketing resource producing marketing materials (statistics, data, pricing, newsletters) and manage development of new materials as part of Data Centre services central team. Manage relationships and build credibility of the JLL Data Centre practice team across EMEA (internally and externally) Develop new opportunities across JLL services (eg. PMO, PM, Cost Management, FM Critical Environment M&E, Energy and Sustainability etc.)
ExperienceThe successful candidate shall have:
Successful track record in running medium to large Datacentre operations
Extensive experience in contact negotiation & business development
Knowledge of and relationships in the Data centre specialist service provider ecosystem
Experience of operating within matrixed and integrated teams
Strong commercial understanding of the Data Centre sector, Enterprise, Hyperscale, Colo
International network in the hyperscale and enterprise space
Ability to engage with CEO/CTO/COO/CIO levels of client organizations and build long-term relationships
An entrepreneurial approach is key
M&E background is critical
International experience
The successful candidate shall be a flexible and proactive individual able to work under their own initiative with a high degree of energy, assertiveness, and creativity. They will be:
Highly adaptable, able to work calmly under pressure
Able to communicate effectively in English (written and verbal)
Able to work alone (self-starter) and in a team(s)
Able to deal with ambiguity; working with limited information
Able to operate at macro and micro levels as needed to problem solve
Able to understand differences in operations (internal and external) and come up with / drive teams to deliver optimal solutions
Able to develop strong relationships and operate effectively in a matrix organisation to support clients / get things done.
They must also have:
Strong P&L management
Strong organisational, planning, and multi-tasking skills
Effective team management (leading pitches, driving delivery through influence, etc.)
Commitment to collaboration and teamwork
Excellent people skills
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
