DENTAL GROUP · ESSEX · THREE SITES
Patient Engagement Coordinator
Multi-Site · Full Time · Essex
Location: Heybridge · West Square · Corringham | £27,000–£31,000 | 5 days/week
We're a growing NHS and private dental group with three practices in Essex, and we're looking for a switched-on, patient-focused coordinator to join our team. This is a new role built around turning missed opportunities into booked appointments — and helping our front-of-house teams get better at doing the same.
Location
Heybridge · West Square · Corringham (multi-site, Essex)
Hours
Full time, 5 days per week
Salary
£26,000–£31,000 depending on experience
Reports to
Principal / Area Manager
Works with
Practice Managers · TCO · Reception Teams
Software
VoiceStack (AI call tracking) · CareStack (AI practice management)
About Us
- Three mixed NHS and private dental practices across Essex — Heybridge Dental Practice, West Square Dental Practice, and Corringham Dental Practice
- A team of 20+ clinicians supported by dedicated practice managers and a growing support team
- We use CareStack and VoiceStack — both AI-integrated platforms — and take our systems and data seriously
- An expanding group with clear growth plans — the right person grows with us
The Role
You'll work across all three sites, using VoiceStack call data to identify where patients are falling through the cracks — then following up, re-engaging, and booking them in with the right person. You'll also support our reception teams through structured feedback and hands-on coaching, and produce clear weekly reporting for practice managers.
What You'll Do
- Analyse VoiceStack call data across all three sites to identify missed calls, incomplete bookings, and lost new patient enquiries
- Make proactive outbound calls and send follow-up messages to re-engage patients and convert interest into booked appointments
- Triage new patient enquiries and book them with the right clinician based on treatment need and availability
- Produce clear weekly feedback summaries for each Practice Manager covering call handling performance and patterns
- Deliver structured receptionist coaching — including regular site visits — covering call technique, conversion language, and patient experience
- Work alongside our Treatment Coordinator (TCO) to hand off warm patients requiring a consultation or finance discussion
- Track and report monthly on new patient numbers, missed opportunity recovery rates, and conversion performance
- Support consistent call standards and booking protocols across the group
What We're Looking For
- Preferred prior experience in dental reception, patient coordination, or treatment coordination — you must understand how a dental practice works
- Confident and natural on the phone with patients — this role involves regular outbound contact and you need to be good at it
- Familiarity with call tracking or practice management software (VoiceStack, CareStack, Dentally, SOE or similar)
- Comfortable analysing call logs and performance data, and turning them into a useful summary without being told how
- Organised and self-directed — you'll manage your own time across three sites and produce weekly reports without being chased
- Tactful and constructive when feeding back to colleagues — this is about raising standards, not catching people out
- Bonus: prior TCO or treatment coordinator experience is a strong advantage
What We Offer
- £27,000–£31,000 salary depending on experience
- Performance bonus scheme linked to new patient and conversion metrics — structure confirmed at offer stage
- A newly created role with real autonomy and visible impact across the group
- Hands-on leadership that invests in the right people and the right systems
- Mileage and travel covered for multi-site working
- Private medical health insurance
How to Apply
Send your CV and a short covering note explaining your dental background
and what appeals to you about this role to: [[email protected]]
Dental experience required. Applications reviewed on a rolling basis.
Pay: £26,000.00-£31,000.00 per year
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Private medical insurance
Work Location: In person
