Lettings Negotiator
Location: Birmingham Chinatown, B5 4BN
Job Type: Full-time, Permanent
Salary: £25,000 - £26,000 per year + performance-based commission
About Ying Wah Property
Ying Wah Property is an established independent estate and letting agency specialising in property sales, lettings and property management services. We have built a strong reputation for providing professional and reliable services to local, national and international clients, with particular expertise in serving the Chinese, Hong Kong and wider Asian communities across the UK.
Our Birmingham Chinatown office is a busy and fast-paced branch located in the heart of the city centre. We pride ourselves on delivering excellent customer service and building long-term relationships with landlords, tenants and investors.
Due to continued growth, we are looking for an enthusiastic and motivated Lettings Negotiator to join our Birmingham team.
The Role
As a Lettings Negotiator, you will play an important role in supporting the branch's day-to-day lettings activities, helping landlords let their properties efficiently while assisting prospective tenants in finding their next home.
This role would suit someone who enjoys working with people, thrives in a fast-paced environment and is looking to build a long-term career within the property industry.
Key Responsibilities
- Registering and qualifying prospective tenants.
- Conducting property viewings and following up with applicants.
- Matching suitable properties to applicants' requirements.
- Building and maintaining relationships with landlords and tenants.
- Negotiating tenancy offers between landlords and tenants.
- Managing enquiries via telephone, email and in person.
- Preparing tenancy documentation and supporting administrative processes.
- Assisting with property marketing and online listings.
- Working closely with the property management team to ensure a smooth customer journey.
- Supporting general branch operations when required.
Candidate Requirements
- Excellent communication and customer service skills.
- Confident, professional and well-presented.
- Strong organisational skills and attention to detail.
- Ability to work independently and as part of a team.
- Good IT skills and confidence using office systems.
- Previous estate agency, lettings, sales or customer service experience is desirable but not essential.
- Fluency in English is essential.
- Mandarin and/or Cantonese language skills would be advantageous.
- A full UK driving licence and access to your own vehicle is preferred.
If you are customer-focused, motivated and looking to build a rewarding career in the property industry, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: £25,000.00-£26,000.00 per year
Benefits:
- Company events
- On-site parking
Ability to commute/relocate:
- Birmingham B5 4BN: reliably commute or plan to relocate before starting work (required)
Language:
- English and Cantonese (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
