Instinctive are a UK leader in the supply, support, and service of high-performance laser systems used in ophthalmology and aesthetic medicine. Established in the 1990s, the company is recognised for its technical excellence, strong customer focus, and long-term partnerships with leading global manufacturers.
Role Overview
This is a full-time, remote-based Field Service Engineer role involving regular on-site customer visits. The position is primarily hands-on, focused on installation, servicing, maintenance, and technical support of advanced laser and optical systems used in clinical and aesthetic environments.
Key Responsibilities
·Carry out on-site installation, commissioning, calibration, servicing, and repair of laser and optical systems
·Perform preventative maintenance to ensure equipment performance, safety, and longevity
·Diagnose and troubleshoot electronic, optical, mechanical, and software-related faults
·Provide technical support and operational guidance to customers
·Liaise with manufacturers and supplier technical teams for escalated technical issues
·Maintain accurate service records, reports, and documentation
·Deliver a high standard of customer service and represent the company professionally at all times
Candidate RequirementsExperience
·Minimum 5 years’ experience in Field Service Engineering (medical devices experience preferred but not essential)
·Experience working directly with manufacturers or supplier technical teams
·Previous experience supporting complex electronic or electro-mechanical systems
Technical Skills
·Strong electronics troubleshooting skills, including analogue, digital, and high-voltage circuitry
·Qualified to at least HNC/HND level in Electrical & Electronic Engineering
·Familiarity with medical or aesthetic laser systems is advantageous
·Competence using diagnostic tools, test equipment, and service software
Attributes
·Calm under pressure with a structured and methodical approach to fault-finding
·Strong communication skills with the ability to explain technical issues clearly to customers
·Highly customer-focused with good commercial awareness
·Able to work independently in a remote, field-based role
·Flexible and willing to travel across the UK as required
Pay: £35,000.00-£50,000.00 per year
Benefits:
- Company car
- Company pension
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: On the road
