Strategic Partnership Lead / Key Account Manager
Location: [Halifax - Hybrid – Travel Required]
Salary: £33,000 – £34,500
Job Type: Full-time
Essential Requirements (Please Apply Only If You Meet These)
- Proven experience in Account Management (ideally within logistics or FMCG)
- Advanced Excel skills and strong analytical capability
- Experience working with large datasets and reporting insights
- Strong client-facing and stakeholder management skills
- Experience leading or mentoring team members (player-manager)
- Willingness to travel internationally and work flexibly beyond standard hours
About EMS
EMS is a specialist equipment management solutions provider supporting major manufacturing organisations across the UK, Ireland, Europe, and North America. With offices in Belfast, Dublin, Halifax, and Chicago, EMS works with leading FMCG brands including Coca-Cola, Carlsberg-Britvic, Danone, Nivea, and Kenvue.
The Role
As a Strategic Partnership Lead, you will manage and grow key customer relationships, ensuring high performance across complex logistics networks. This is a hybrid player-manager role, combining hands-on account management with team leadership responsibilities.
You’ll work closely with internal teams and customers to deliver data-driven solutions, resolve issues, and continuously improve service delivery.
Key Responsibilities
- Build and maintain strong relationships with key strategic clients
- Act as the main point of contact for customer needs and escalations
- Analyse large datasets to identify issues and deliver actionable solutions
- Create and present reports that simplify complex logistics data
- Oversee Partnership Administrators to ensure accurate account handling
- Implement structured account reviews and continuous improvement plans
- Support customer initiatives (e.g. RFQs, sustainability goals)
- Collaborate cross-functionally to ensure service excellence
- Manage team performance, including appraisals and development
What We’re Looking For
- Strong communicator with the ability to influence stakeholders at all levels
- Highly organised with excellent time and priority management
- Commercially aware with strong problem-solving skills
- Comfortable working in a fast-paced, data-driven environment
- Adaptable and flexible with a proactive mindset
Benefits
- Competitive salary (£33,000 – £34,500)
- Company pension scheme
- Ongoing training and development opportunities
- Opportunity to work with global FMCG brands
- Collaborative and high-performing team environment
Additional Information
- This is not a standard 9–5 role; flexibility is required
- International travel between offices may be required
Job Types: Full-time, Permanent
Pay: £33,000.00-£34,500.00 per year
Benefits:
- Casual dress
- Company pension
- On-site parking
- Work from home
Experience:
- Account management: 2 years (required)
- Data analysis skills: 2 years (required)
Work Location: Hybrid remote in Halifax HX3 5AQ
