Operational Responsibilities
- Customer Enquiries and Booking Management: Receive and process operational enquiries from customers via telephone and email promptly and professionally, ensuring accurate information capture for bookings.
- Planning and Scheduling: Enter customer details and work requirements into the company's planning system to enable efficient booking, resource allocation, and invoicing.
- Resource Allocation: Coordinate the assignment of drivers and HGV spray tankers to projects, ensuring optimal resource utilisation to meet operational and project-specific requirements.
- Workforce and Equipment Readiness: Ensure operators attend scheduled jobs equipped with the appropriate vehicles, equipment, and any additional requirements specified by clients.
- Compliance and Safety Documentation: Ensure that Risk Assessment Method Statements (RAMS) requests are promptly forwarded to the SHEQ Manager, maintaining adherence to health and safety regulations.
- Email and Booking System Management: Ensure that by the close of business each day, all emails related to bookings have been actioned, recorded, and filed within the appropriate systems.
- Order Number Management: Verify that all booked works have the necessary customer order numbers before execution.
Process and Systems Improvement
- System Review and Enhancement: Regularly review the efficiency and effectiveness of existing processes and systems, providing feedback and recommendations for improvements to enhance operational performance.
- Driver Communication: Maintain clear and consistent communication with operators/drivers regarding new bookings, updates, and any changes to work instructions.
Customer and Stakeholder Engagement
- Customer Feedback Management: Ensure all customer feedback—both positive and constructive—is promptly relayed to the Operations Manager or their delegate for review and action.
- Daily Reporting: Provide comprehensive daily updates to the Operations Manager or their deputy, summarising current operational activities and forecasts for the upcoming week.
- Interdepartmental Coordination: Collaborate closely with Operations Managers and Assistant Operations Managers to ensure all client-specific and operational requirements are consistently met.
Relationship Management and Continuous Improvement
- Client Relationship Development: Foster and maintain positive working relationships with clients, aiming to exceed expectations and address any concerns swiftly.
- Operational Insights: Actively contribute to process evaluations and provide innovative suggestions to streamline workflows and enhance client satisfaction.
This role is essential in ensuring that all projects involving bitumen spray tankers are coordinated seamlessly, reinforcing service excellence and operational efficiency across the board.
Monday to Friday
Job Types: Full-time, Permanent
Pay: £30,000.00-£34,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
