Telford Copper & Stainless Cylinders is local family-owned business who are going from strength to strength in their operations, we value the family ethos within the business and working together as one.
We are looking for an enthusiastic, hardworking, and dedicated individual to join our team in the Warranty and Returns division as an administrator. The role’s main objective is to achieve excellent customer service by communicating with the customers to help satisfy their returns requirements in a timely and efficient manner.
Duties
- Responding to phone calls and emails from end users experiencing problem with there products
- Working closely with internal departments to support customer needs , such as transport, Production & sales
- Process warranty claims and ensure accurate and timely submission
- Maintain warranty records and documentation
- Coordinate with customers, technicians, and manufacturers to resolve warranty issues
- Assist in the preparation of warranty reports and analysis
- Provide administrative support to the warranty department
Experience
- Previous experience in an administrative or customer service led role
- Proficient in using Microsoft Office applications
- Strong organisational skills with attention to detail
- Excellent data entry skills with a high level of accuracy
- Ability to handle confidential information with discretion
- Excellent phone etiquette and communication skills
As a Customer service Administrator, you will be responsible for processing warranty claims, maintaining records, and providing administrative support to the warranty department and internal sales team. Your attention to detail, organizational skills, and proficiency in using Microsoft Office applications will be essential. Additionally, your strong data entry skills and ability to handle confidential information will contribute to the smooth operation of the department.
If you have previous experience in an administrative or customer service role, it would be advantageous. Your excellent phone etiquette and communication skills will also be valuable in coordinating with customers, technicians, and manufacturers to resolve warranty issues.
This is an opportunity to join a dynamic team where you can utilize your administrative skills while contributing to the success of our warranty department. If you are organised, detail-oriented, and have a strong work ethic, we would love to hear from you.
The hours are Monday to Thursday 9-5pm with an hours lunch and Friday 9-3.30pm
Please note that this is not a remote position.
Reference ID: Warranty Returns Admin
Job Type: Full-time
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
