The role
We’re excited to offer a fantastic opportunity to join our Contract Services Team as a Case Management Officer. In this role, you’ll play a key part in improving how we manage Legal Disrepair cases across the organisation. You’ll use your communication skills and investigative approach to help resolve issues early, encourage alternatives to litigation, and challenge invalid claims with confidence.
You’ll deliver excellent customer service while ensuring full compliance, working collaboratively with a wide range of stakeholders to respond to incoming letters of claim in line with both legal and non‑legal frameworks. Managing your own caseload, you’ll oversee the full end‑to‑end process, from the initial Letter of Claim through to successful closure, with a strong focus on achieving positive outcomes for our residents and the business. You’ll be based at our Sittingbourne office, with the option for working in a hybrid way when appropriate and as agreed with your manager.
What you’ll need
You’ll be customer focused with strong written and verbal communication skills, with the ability to work at all levels within the business, to include providing clear instruction to others with timescales.
The ability to provide direction to disrepair resource with a view to achieving results.
The ability to resolve issues adopting a pragmatic and assertive manner whilst maintaining great people skills.
The ability to deal with difficult & challenging customers.
You’ll be empathic and consider all ADR issues from an equal footing.
The ability to show initiative and propose solutions to issues identified.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: Tuesday 14th July 2026 at 23:59
(We may close the advert early if we receive a suitable number of applications).
Applying for roles with us
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
Pension
Life
assurance
Healthcare cash plan
Eyecare & dental
Birthday
leave
Retailers discounts
Cycle
to work
Buy & sell
annual leave
Season ticket loan
In-house academy & career development
Flexible working
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Inclusion & Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.
We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
