Due to expansion, we are looking for an accomplished and dedicated leader who is committed to providing exceptional customer service and strives to make a difference within the team. You will need to lead with both compassion and ambition.
You will have leadership skills to guide a team of client managers and be passionate about customer services to deliver an outstanding service to our clients and their families. You will be responsible for overseeing the delivery of high-quality care and you will have strong partnerships with other healthcare professionals outside of the organisation.
Our core values:
Compassion
- Our team is kind, understanding and caring, approaching every individual with empathy and genuine concern.
Joy
- We create an inclusive and sociable atmosphere where humour, positivity and human connection brighten every day.
Excellence
- By leading the way in standards, innovation and compassion, we aim to set a benchmark in the care sector.
Teamwork
- Our workplace is built on a foundation of collaboration, where hardworking, skilled individuals come together with a shared purpose.
Integrity
- We strive to create a workplace where every team member is honest in their words, trustworthy in their actions and fully accountable for the care they provide.
Key responsibilities:
- Be a part of the senior management team to co-ordinate the delivery of a high quality, private domiciliary care service for older people in the local area.
- Provide inspired leadership to the team making sure that exceptional service is delivered for clients and workloads are effectively managed to ensure safe staffing levels.
- Promote the highest standards of care and service with a focus on person-centred care, and positive outcomes.
- Oversee compliance with regulations, legislation, and Home Instead’s franchise standards.
- Manage the process of client acquisition from initial contact to conversion adhering to company policy.
- Build trusting & effective relationships with clients, their families, and Care Professionals.
- Ensure successful operation of quality and compliance systems, and performing quality assurance visits for clients
- Continually reviewing and improving processes to ensure the most effective and efficient service is always being delivered.
- Effectively managing & reporting complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to develop action plans.
- Ensure notifications to regulatory bodies (e.g. CQC & local authorities) within the specified timeframes.
Our business continues to grow, enabling the right candidate to develop and progress with the business. We currently provide quality care to 160 clients within the Wetherby, North Leeds & Horsforth areas.
Home Instead is the world’s leading provider of non-medical care and companionship services for older people. Our vision is to bring joy to ageing for older people, giving them a sense of purpose, wellbeing & worth. With an excellent reputation we are immensely proud of the quality of care we provide.
We provide a variety of services that allow clients to remain in their own homes and to enhance the quality of their life. To help clients and their families meet the challenges of ageing with dignity, pride, care, and compassion.
We have been recognised as a financial times best employer and were ranked #3 in the UK. We are also rated 9.9/10 on homecare.co.uk.
Pay: Up to £35,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Paid training
- Referral programme
- Store discount
Experience:
- Care Manager: 1 year (preferred)
Licence/Certification:
- UK driving licence and access to a vehicle (required)
Work Location: In person
