For full details and application form please visit our website: https://www.cabshropshire.org.uk/get-involved/jobs/
You will need to complete our application form before we can short list and offer interviews.
Generalist Adviser / Trainee Generalist Adviser
Citizens Advice Shropshire – Shrewsbury (with outreach across the county)
£26,959 – £28,607 per year + 6% pension
Full-time (37 hours) | Job share considered
Permanent role
28 days holiday + bank holidays
About the role
Are you looking for a job where you can make a real difference every day?
Citizens Advice Shropshire is looking for a Generalist Adviser (or Trainee) to join our friendly, supportive team. You’ll help people tackle some of life’s toughest challenges — from debt and housing issues to benefits and the rising cost of living.
This is a varied, rewarding role where no two days are the same.
What you’ll do
- Provide advice and support across areas such as:
- Welfare benefits and income maximisation
- Money and budgeting
- Housing and employment
- Energy and consumer issues
- Work with clients via:
- Telephone (Adviceline)
- Face-to-face appointments (office and outreach locations)
- Help clients complete forms, understand their rights, and take action
- Carry out some casework, including challenging benefit decisions Collaborate with colleagues, volunteers, and partner organisations
About you
We’re looking for someone who is:
- Passionate about helping people and making a positive impact
- A great communicator with strong listening skills
- Organised and able to manage a varied workload
- Comfortable working both independently and as part of a team
- Willing to learn and develop (full training provided for trainee roles)
An understanding of issues such as benefits, debt, or housing is helpful but not essential.
About us
Citizens Advice Shropshire is a local charity providing free, independent and impartial advice. Last year we supported nearly 10,000 people with over 37,000 issues, helping individuals and families across the county navigate complex challenges.
We are committed to equality, diversity and inclusion, and welcome applications from people of all backgrounds.
Additional information
- Based in Shrewsbury, with travel to outreach locations across Shropshire
- You may be required to undertake training and (where applicable) a DBS check
- This role offers real opportunities for development and progression
Apply now
If you’re looking for a rewarding career where you can genuinely change lives, we’d love to hear from you.
For full details and application form please visit our website: https://www.cabshropshire.org.uk/get-involved/jobs/
You will need to complete our application form before we can short list and offer interviews.
Closing date: Midnight, Sunday 12 July 2026
Interviews: 22 July 2026 (Shrewsbury)
Job Type: Full-time
Pay: £26,959.00-£28,607.00 per year
Benefits:
Education:
- A-Level or equivalent (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
