Position Title: Member Services Coordinator
Contract: Part Time
Hours: 12 hours per week (09:30-12:30 Mon-Thu)
Salary: £8,100 per annum
Location: Home Based (with occasional travel to York office)
Overview
York Swimming Academy is looking for a friendly, organised, and proactive individual to join our operations team as Member Services Coordinator. This part-time role will act as a central point of contact for our members, supporting customer enquiries, class administration, waiting lists, taster lessons, and payment follow ups. Working closely with the Learn to Swim Manager, you will play an important role in delivering a positive customer experience for the 1,000+ members and families who attend our programmes each week. This is an ideal opportunity for somebody who enjoys customer service, administration, and working within a fast-paced, community-focused environment.
Responsibilities
- Act as the central point of contact for customer enquiries via email and telephone.
- Provide efficient administrative support to ensure the smooth operation of the learn to swim programmes.
- Deliver a high standard of customer care to current and prospective members.
- Support class management processes including movements, waiting lists, and trial lessons.
- Assist with payment follow ups and customer retention activities.
Skills
- Strong interpersonal and communication skills
- Excellent customer service skills
- Ability to handle customer complaints professionally
- Ability to manage time and multi-task in busy environment
- Good numerical and written skills
- Confident user of computer systems and e-mail platforms
- Confident and professional telephone manner
- Ability to work independently and use initiative
- Strong organisational and administrative skills
- Attention to detail and accuracy
Why choose York Swimming Academy?
At York Swimming Academy, we’re passionate about creating an exceptional environment for both our swimmers and our team. Joining us means being part of a dedicated group that shares your enthusiasm for making high quality swimming lessons accessible to all.
We believe in supporting your growth as much as you support our mission. That’s why we offer comprehensive training, mentorship, and development opportunities to help you grow professionally.
Beyond professional growth, we’re committed to fostering a warm, friendly workplace where you feel valued and appreciated. Our team building events provide opportunities to connect and unwind, while our ‘Caught in the Act’ program rewards your hard work and dedication with well-deserved recognition.
If you’re as passionate about making a difference as we are, York Swimming Academy is the perfect place to grow your career while helping others grow their confidence in the water.
How to apply
Submit a CV and brief cover letter to via e-mail to [email protected].
Closing date: Midnight 30th June 2026
Pay: £8,100.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Work from home
Work Location: Hybrid remote in York YO32 4AQ
