Join our team as Head Waiter
Are you bold, driven towards excellence, guided by intuition, and passionate about hospitality? We are seeking a Head Waiter to lead floor service, uphold standards, and deliver exceptional guest experiences.
The Role
As a Head Waiter, you will:
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Lead and oversee floor service during shifts.
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Supervise and support the waiting team.
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Ensure service standards and guest expectations are met.
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Act as a senior point of contact for guests.
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Support management with daily operations.
About Us
The Twenty Two is a luxury hotel, restaurant, members’ club, and private events space located in the heart of Mayfair. We are a creative, collaborative, and people-focused business, committed to delivering refined hospitality in a relaxed yet high-standard environment.
About You
We are looking for individuals who are passionate about excellence and culture.
You will have:
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Proven experience in a senior waiting or supervisory role.
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Strong leadership and communication skills.
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Excellent attention to detail and service awareness.
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The ability to lead calmly in a high-pressure environment.
Key Responsibilities
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Coordinate floor operations during service.
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Allocate sections and manage service flow.
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Resolve guest issues professionally and efficiently.
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Support training, performance, and development of the team.
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Ensure compliance with company policies and procedures.
What’s in It for You?
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Leadership responsibility within a prestigious venue.
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Opportunities for career progression.
Being part of a distinctive luxury hospitality brand.
What’s in It for You?
At The Twenty Two, we invest in our people and support long-term growth within the business. You will work in an inspiring environment alongside passionate professionals who value craftsmanship, collaboration, and creativity.
Employee Benefits
Available from day one:
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Employee Assistance Programme with Hospitality Action: Our specialist support services help hospitality people tackle complex issues like addiction, financial difficulties, relationship breakdown, bereavement, or mental health problems.
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Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period).
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Mentoring schemes. Management Development Training – on the job with support from external training providers.
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Your birthday is off.
Available on successful completion of your probationary period:
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Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service.
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Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax.
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A Guest Experience in the Hotel (subject to availability).
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Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours.
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Long service award schemes: 5 years (Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space).
If you do not hear from us within 7 days, please consider your application unsuccessful.
