Provide Community Equipment delivers and installs vital equipment and adaptions to customers, which is essential to support daily living needs and aid their independence.
The role is responsible for operational and line management of the Customer Service Advisors Engineers within the business ensuring this area operates effectively and achieves internal and external KPIs, and to agreed quality standards.
JOB PURPOSE
This job description is only an outline of the tasks, responsibilities and outcomes required of the role. The jobholder will carry out any other duties as may be reasonably required by their line manager or any other senior manager.
The role is responsible for the day-to-day management and operation of the Customer Services function of the business. To embed high quality customer service support to all functional areas of the business, to support customers using our equipment living in the community, whilst providing a high level of customer service to Health and Social Care partners, customers and Health Professionals.
To have oversight to ensure that the customer service team are answering incoming calls and signposting appropriately, plus responding to and resolving emails and web enquiries from customers, commissioners, and stakeholders, based on company information.
