You will be the first point of contact for other teams with their patient information requirements, You will also work closely with internal and external departments and colleagues.
You must be able to work in a pressurised environment, be used to working to tight deadlines and will be used to managing your own workload. You will be highly organised with the ability to simultaneously manage multiple tasks, covering administrative task daily.
As a member of the Community Team, the post holder will:
- Support the day-to-day work of the community team to deliver a high quality, responsive service.
- Act as the first point of contact for all patient information enquiries.
- Form effective relationships with staff at all levels across the organisati on.
Carry out administrative tasks as required, for the smooth running of the team.
The post-holder will be responsible for the provision of a high quality administrative service for a busy Living Well Centre providing administrative support along with other administrative colleagues in order to support the Team by undertaking typing of appointment letters and other suitable administrative tasks as well as providing a high quality service.
They will need to be able to prioritise their workload and use their own initiative when dealing with queries from health professionals and members of the public, promoting the professional and caring image of the services.
South London and Maudsley has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
Reception / Administrative duties:
- To deal professionally with queries from visitors and telephone callers, ensuring messages are delivered accurately and efficiently. Resolving local issues and using initiative to take follow-up action when appropriate. Record messages on electronic Patient Journey System (ePJS) when applicable.
- To provide administrative support to members of the Lambeth Teams. This will include typing and sending emails, as directed by the Business Manager, to support the admin team with formatting clinical letters, sending appointment letters, in an accurate and timely manner.
- To be the point of contact for all doctor’s appointments, keeping clear records of appointments made. To keep clear records of bookings for consulting rooms as well as meeting rooms.
- To order clinical and Non-Clinical items for the teams, liaising with the relevant administrators to ensure such deliveries are signed for by the appropriate team. Health & Safety: To complete the Health & Safety Log on a monthly basis to report all problems with the infrastructure of the reception area and offices to the facilities department.
- To work closely with administrators to report and record all maintenance issues in a timely manner, following up outstanding requests as required.
- To be a Fire Warden and undertake the necessary training every two years.
- Training: To ensure all mandatory training is kept up to date and to participate in any additional training and developmental needs as required by the Business Manager.
- Assist with the induction of new staff to the team and to assist with other staffing set ups as necessary.
- Reception cover- Able to cover the reception breaks and annual leave.
- To be able to cover the senior administrator when they are on leave or any absences.
- Data Protection: To be comply with the data protection request and assist senior administrator in gathering information required.
- To work in a flexible and open manner in line with the needs of the service. To attend regular supervision and annual appraisal meetings.
- To undertake any other duties considered relevant by the management of Lambeth LWC Services appropriate to the banding of this post, as negotiated with the Business and Administration Manager.
